Host - West Woods Golf Club - Variable

City of Arvada; Bonita Fairways (FL); On-site; USD 17,908 - 23,419; Full time

Job summary

City of Arvada seeks a Host to create a welcoming atmosphere, greet guests, and manage seating and service handoffs. The role involves accurate wait times, friendly communication, and supporting staff during busy periods. Must be at least 16 with a High School/GED and good customer service instincts.

Availability includes nights and weekends. Pay rate is $15.16 per hour, with responsibilities spanning guest relations, dining room support, and adherence to sanitation standards.

Qualifications

• Must be at least 16 years of age.
• High School Diploma or GED preferred.
• Prior customer service helpful.

Responsibilities

• Greets incoming and departing Guests warmly.
• Seating Guests and presenting menus.
• Informing guests of wait times and promotions.
• Answering phone and handling to-go orders when needed.
• Maintains clean dining areas and assists staff as required.

Skills

Greet Guests

Clear greetings

Menu literacy

Communication with staff

Phone etiquette

Education

High School/GED

Job description

Position Purpose

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host also greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, shows Guests to their table and bids Guests farewell as they leave. A Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.

Pay Rate $15.16/hr

Essential Job Functions

• Greets incoming and departing Guests warmly with a genuine smile and eye contact.
• Escorts Guests to assigned dining area and presents menus.
• Uses visual cues to seat Guests in either the bar or dining area depending on their preference.
• Informs Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Answers incoming calls to the restaurant and provides appropriate service.
• Manages the flow of Guests into the Dining and Bar areas, provides accurate wait times to incoming Guests if appropriate.
• Tends to special Guest needs and requests.
• Observes Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Protects establishment and patrons by adhering to sanitation, safety and alcohol control policies.
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages.
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders.
• Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.

Other Job Functions

• Performs other duties as assigned.

Knowledge / Skills and Abilities

• Ability to read menus.
• Ability to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.
• Ability to clearly communicate Guests' needs to staff, including managers.
• Ability to hear well in a loud environment in order to answer telephone and respond to Guest requests.
• Ability to effectively communicate information, both verbally and in writing, to support organizational objectives and interact with all levels of personnel within the city in a positive and cooperative manner.

License & Certification

Must be at least 16 years of age.

Education

• Degree High School/GED
• Education Required
• No Work Experience Related Prior customer service related experience helpful.

Other Qualifications

Must pass a criminal background check and a driving record check, if required by the position and if over 18 years of age or older.

Physical Demands

Minimal physical effort typically found in restaurant setting. May occasionally lift and carry light objects. Walking and/or standing as needed.

Hazards

Marginal to moderate exposure to conditions that are unpredictable and may lead to injury.

Work Environment

Exposure to loud noise indoors.

Total Rewards Package

• The City of Arvada does not offer benefits to temporary and/or seasonal employees.
• Temporary, Variable Hour and Health Plan Eligible employees will earn 1 hour of sick leave for every 30 hours worked, up to a maximum cap of 48 hours.

Vision

We Dream Big and Deliver

Mission

We are dedicated to delivering superior services to enhance the lives of everyone in our community.

Values

• Innovation: We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.
• Passion: We are a high performing, inclusive team inspiring each other to pursue excellence.
• Opportunity: We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.

The City’s Core values are in every employee’s individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values. Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City’s values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City’s policy on employee conduct as detailed in the personnel rules sec. 70-143.

The City is an Equal Employment Opportunity Employer.

We have consistently received Top Workplace awards since 2012. Most recently, we received USA Today's Top Workplaces Award.

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