Host - West Location Knoxville, TN

Kaizen Lab Inc.; Knoxville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Kaizen Lab Inc. in Knoxville, TN is seeking a Host/Hostess to provide an exceptional first and last impression to our guests. This role involves managing reservations, seating guests efficiently at hibachi tables, and maintaining accurate wait times in a busy restaurant environment.

The ideal candidate should possess strong guest service skills, be organized, and have a friendly demeanor. Previous restaurant experience is preferred. Join our dynamic team and assist in delivering a top-notch dining experience.

Qualifications

• Previously preferred experience in a restaurant environment.
• Availability for nights, weekends, and holidays.

Responsibilities

• Greet and seat guests upon arrival.
• Manage reservations and waitlists effectively.
• Communicate wait times and assist guests with inquiries.
• Maintain cleanliness of the host stand and lobby.

Skills

Friendly demeanor

Organizational skills

Multitasking

Communication skills

Customer service skills

Job description

Position Summary

The Host/Hostess is responsible for creating the first and last impression of the restaurant. This role manages reservations and walk‑in flow, coordinates seating for hibachi tables to maximize efficiency and guest experience, and maintains accurate wait times in a fast‑paced, high‑volume environment.

Key Responsibilities

• Greet guests warmly upon arrival and thank them as they depart
• Manage the waitlist and reservations using the restaurant’s seating system
• Strategically seat guests to ensure proper hibachi table pacing, balanced server sections, and optimal table turns
• Communicate accurate wait times and keep guests informed of delays
• Escort guests to tables and present menus when appropriate
• Maintain cleanliness and organization of the host stand, entrance, and lobby area
• Answer phones, manage to‑go order pickups, and handle basic guest inquiries
• Coordinate with managers, servers, and chefs to support smooth service flow
• Assist with light side work such as menu organization and restocking front‑of‑house supplies

Qualifications

• Friendly, professional, and polished demeanor
• Strong organizational and multitasking skills
• Ability to remain calm under pressure in a high‑volume setting
• Excellent communication and guest service skills
• Availability to work nights, weekends, and holidays
• Previous host or restaurant experience preferred but not required

Success Factors

• Guest‑first mindset with a strong sense of hospitality
• Strong awareness of dining room flow and timing
• Reliability and punctuality
• Ability to work as part of a team in a fast‑paced environment