Host - Troy's

ENT1009ECIL; Arlington (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Troy’s at Texas Live! is hiring a friendly Host to assist with reservations, greeting guests, and creating a welcoming experience for all patrons. Responsibilities include answering phones, coordinating seating, and assisting with bussing when needed to maintain efficient service.

The ideal candidate has at least one year of customer service or hosting experience, fluent English, and strong communication skills. Evening and weekend availability may be required.

Qualifications

• At least one year of experience in customer service and/or hosting.
• Must speak fluent English; other languages preferred.
• Reading and writing abilities are frequently used for reservations and seating assignments.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answer the phones and take messages/reservations.
• Maintain an accurate waitlist when necessary.
• Welcome guests on arrival and bid them farewell to create a positive experience.
• Greet guests in a friendly, upbeat manner to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements for fast, courteous service.
• Occasionally buss tables to expedite seating for waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Communication skills

English fluency

Seating coordination

Job description

From Cowboys Hall of Famer, Troy Aikman, Troy’s is a unique and iconic addition to Texas Live!. The venue offers a unique blend of live music, gourmet food and signature cocktails to create a social experience for all. It combines an elevated menu experience based upon Aikman’s personal favorites, including gourmet burgers with bold flavors and specialty margaritas made from the freshest ingredients. The menu showcases healthy lunch and dinner options, shareable sides, a selection of craft cocktails and a curated collection of wine and beer.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.