Server - Troy's

Xfinity Live!; Arlington (TX); On-site; USD 30,000 - 52,000; Full time

Job summary

A popular venue in Texas is seeking a Server to provide outstanding service and ensure guest satisfaction. The role requires at least one year of experience in a fast-paced food and beverage environment. Responsibilities include greeting guests, taking orders, serving food and drinks, and monitoring alcohol consumption. Candidates must have strong communication skills and a customer-friendly demeanor. Qualified applicants should possess an alcohol awareness certification and be able to lift items weighing up to 50 pounds. This is an exciting opportunity in a vibrant atmosphere.

Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue.
• Knowledge of liquor brands and preparation methods preferred.
• Must be courteous, pleasant, and good-natured.
• Courteous, pleasant, and good natured with strong guest interaction skills.
• Alcohol awareness certification or food handler/card as required by local/state regulations.

Responsibilities

• Greet all guests and take beverage and food orders professionally.
• Serve cocktails and menu items to guests; up-sell when taking orders.
• Ensure guest satisfaction and communicate effectively with co-workers.
• Ensure guests meet minimum age requirements and monitor alcohol service.
• Handle checkout, cash and payments and maintain accurate sales records.
• Coordinate with bartenders and kitchen for timely service and supplies.

Skills

Fast-paced serving experience

Knowledge of liquor brands

Ability to communicate effectively

Basic math skills

Fluent in English

Education

Alcohol awareness certification

Food service permit

Tools

POS system

Job description

Troy's Arlington
1650 E Randol Mill Rd
Arlington, TX 76011, USA

From Cowboys Hall of Famer, Troy Aikman, Troy’s is a unique and iconic addition to Texas Live! The venue offers a unique blend of live music, gourmet food and signature cocktails to create a social experience for all. It combines an elevated menu experience based upon Aikman’s personal favorites, including gourmet burgers with bold flavors and specialty margaritas made from the freshest ingredients. The menu showcases healthy lunch and dinner options, shareable sides, a selection of craft cocktails and a curated collection of wine and beer.

Server Responsibilities

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.
• Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Server position requires the ability to perform the following

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Handling food, objects, products and utensils effectively and safely.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.