Host - Tree Room

Sundance Mountain Resort; Utah; On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Discounts at other outlets

Season Pass

Job summary

Sundance Mountain Resort is hiring a Tree Room Host in the F&B department. The role is part-time year-round, with shifts from 4:00 PM to close (about 10 PM) and requires weekend and holiday availability. Pay is $13.00 per hour plus tips; non-exempt hourly position.

Must be 21+ to serve alcohol and have appropriate permits within 30 days. Greet guests, manage reservations, and support service in a upscale environment.

Qualifications

• High school diploma or GED. Two years related restaurant experience and/or training.
• Professional demeanor and good communication skills.
• Must exhibit high personal cleanliness standards.
• Two years food service experience in a full service restaurant.
• Prior guest relations experience.
• Knowledge and experience in wine, liquors, and beer.
• Proficiency in Resy reservation software/ ability to learn.
• Computer proficiency in Windows, Word, Word Perfect, Excel, and other related programs.
• Must have or obtain a current food handlers permit within 30 days of employment.
• Must have or obtain current alcohol serving permit within 30 days of employment.
• Must be 18 years of age or older.
• Must be 21 years of age or older to serve alcohol.

Responsibilities

• Warmly greets each Tree Room guest.
• Exhibits exceptional guest service to meet Forbes 4 star standards.
• Provides accurate information on food, wine, service, and resort details.
• Shares Sundance story of land preservation when appropriate.
• Answers incoming calls with proper phone etiquette.
• Records guest information and reservations in the system.
• Organizes reservations for the evening under management direction.
• Notifies team of special requests for reservations.
• Assists in dining room setup, clearing, and water service.
• Monitors proper service sequence for all guests.
• Ensures Utah liquor laws are followed.
• Maintains clean and organized restaurant environment.
• Supports recycling program and closing responsibilities.

Skills

Guest relations

Communication skills

Professional demeanor

Food service experience

Resy software

Computer proficiency

Education

High school diploma or GED

Tools

Resy reservation software

Windows

Word

Excel

Word Perfect

Job description

Job Title: TREE ROOM HOST

Department: F&B

Rate of Pay: $13.00/Hour + tips

Shift: Part-Time, Year Round Position

Monday through Sunday

Variable shifts; must be flexible

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

4:00 PM to Close (approximately 10:00 PM)

FLSA Status: Non-Exempt/Hourly

SUMMARY

Greet and interact with guests as part of a service team to create a memorable experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a upscale and professional environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly greets each Tree Room guest.
• Exhibits exceptional guest service skills to create a positive Sundance Experience for each guest and fulfill Forbes 4 star standards.
• Exhibits job and product knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information.
• Shares the Sundance story of land preservation and environmental commitment as the occasion arises.
• Exhibits proper phone etiquette answering all incoming calls.
• Returns phone messages in a timely manner.
• Assists guests in making reservations for the Tree Room collecting all pertinent guest information and recording in reservation system.
• Confirms reservations for large parties or during high volume events.
• Organizes restaurant reservations for the evening under the direction of the Tree Room Manager.
• Informs service team of special requests for reservations.
• Records the number of guests served by each service team.
• Assists in the setting of the dining room, clearing and resetting tables, and refilling water glasses as directed by management.
• Assists service staff in delivering alcoholic beverages if 21 years of age or older and TIPS/SIPS certified.
• Assists in monitoring that proper sequence of service is completed for all guests.
• Displays knowledge and compliance with Utah liquor laws.
• Ensures that the restaurant is clean and organized at all times.
• Supports the recycling program.
• Completes cleaning and closing responsibilities as directed by management.
• Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner.
• Exhibits a positive attitude when speaking about guests, fellow employees, and management.
• Communicates well with Manager, Chef, team, and guest.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or GED. Two years related restaurant experience and/or training.
• Possesses professional demeanor and good communication skills.
• Must exhibit high personal cleanliness standards.
• Two years food service experience in a full service restaurant.
• Prior guest relations experience.
• Knowledge and experience in wine, liquors, and beer.
• Proficiency in Resy reservation software/ ability to learn.
• Computer proficiency in Windows, Word, Word Perfect, Excel, and other related programs.
• Must have or obtain a current food handlers permit within 30 days of employment.
• Must have or obtain current alcohol serving permit within 30 days of employment.
• Must be 18 years of age or older.
• Must be 21 years of age or older to serve alcohol.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

BENEFITS

• Discounts at other outlets
• Season Pass