Host - The Pier

Hotel Investment Services, Inc.; Harbor Springs (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Earned Sick Time

401k with match

Dining and Lodging Discounts

Job summary

Pier Restaurant in Harbor Springs is seeking a friendly and energetic Host to welcome guests as the first point of contact. This seasonal, hourly role requires teamwork and a positive attitude to create a memorable dining experience.

Responsibilities include seating guests, presenting menus, managing wait lists, answering calls, and coordinating with servers and management to ensure smooth service. Weekend and holiday availability is essential.

Qualifications

• Must be at least 16 years old.
• Ability to work weekends and holidays.
• Able to stand for at least 5 hours.
• Basic computer skills required.
• Excellent customer service and phone skills.

Responsibilities

• Welcome guests and set the stage for a great dining experience.
• Seat guests and engage them in conversation.
• Present menus, provide water service, and introduce servers.
• Manage wait lists and set guest expectations.
• Answer phones courteously and take reservations.
• Communicate with servers, bar, kitchen and management.
• Bus, clear and reset tables; maintain clean entry and dining areas.
• Thank guests as they leave.

Skills

Customer service

Phone etiquette

Stamina

Basic computer skills

Weekend availability

Job description

Host

Reports to: General Manager
Job Type: Seasonal, Hourly, Full Time & Part Time

Job Summary

First impressions count! As the first point of contact here at the iconic Pier Restaurant, our hosts set the stage for a great guest experience. If you are a kind, energetic person who works well in a team setting, this job is for you!

Duties & Responsibilities

• Demonstrate genuine hospitality for an exceptional dining experience by making every guest feel welcome
• Engage guests in conversation as you seat them
• Provide menus, water service and introduce the server to their guests
• Manage wait lists during volume to set guest expectations
• Speak courteously when answering the telephone
• Communicate effectively with servers, bar, kitchen and management on level of business
• Ensure all guests are sincerely thanked as they leave
• Bus and prep tables for service, clearing dishes and glassware and resetting as needed
• Answer phone calls and make reservations
• Maintain clean and organized entryway, dining room and public areas
• Communicate effectively with servers, bar, kitchen and management on level of business

Qualifications

• Must be at least 16 years of age
• Must be able to work weekends and holidays
• Must be able to stand for at least 5 hours at a time
• Basic computer skills required
• Excellent customer service and phone skills

Benefits

Part Time Benefits: Earned Sick Time (based on eligibility) - 401k with match – Dining and Lodging Discounts