Host - Sports & Social Dolphin Mall

Xfinity Live!; Miami (FL); On-site; USD 18,000 - 25,000; Part time

Job summary

An entertainment venue in Miami is seeking a Host to create lasting positive experiences for guests. Responsibilities include answering phones, coordinating seating, and welcoming guests. Ideal candidates will have at least one year of customer service experience, strong communication skills, and the ability to work in a fast-paced environment. This role requires attention to detail and may involve lifting items and working long hours. Join us at a vibrant location with an exciting atmosphere.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English; other languages are preferred.
• Demonstrated ability to interact positively with guests and staff.
• Able to read, review and understand seating charts.
• Physical ability to stand for long periods and lift up to 50 pounds.
• May be required to work nights, weekends or holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Welcome guests and create positive experiences.
• Coordinate seating arrangements for efficient service.
• Greet guests in a friendly, upbeat manner and communicate effectively.
• Coordinate seating arrangements for fast, courteous service.
• Occasional bussing of tables to expedite seating.
• Anticipate needs for scheduled special parties.

Skills

Customer service

Fluent English

Communication skills

Reading & writing

Seating charts

Basic math

Nights / weekends

Job description

Sports & Social Dolphin M, Sports & Social at Vivo! Dolphin Mall, 11401 NW 12th Street, Miami, FL 331726904, USA

Sports & Social is a one-of-a-kind sports bar and social lounge located in downtown Miami. The location will have plenty of TV screens for fans to watch games, outfitted with state-of-the-art AV technology, the space will boast an impressive LED display showing multiple games and sporting events at once. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, as well as a wide variety of interactive social games for everyone to enjoy.

Host Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Position Requirements

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.