Busser/Runner - Sports & Social Dolphin Mall

Live! Hospitality & Entertainment; Miami (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Live! Hospitality & Entertainment in Miami is hiring a Busser/Runner to support service staff and ensure exceptional customer experiences. The role requires prior customer service experience, strong communication skills, and the ability to handle various tasks efficiently. Responsibilities include maintaining cleanliness, providing courteous service, and assisting with table settings. The ideal candidate should be able to lift items weighing up to 75 pounds and work during nights, weekends, and holidays. Join us for a dynamic work environment with great food and entertainment.

Qualifications

• Prior customer service and/or restaurant experience preferred.
• Must speak fluent English, other languages preferred.
• Communication skills are essential for guest interaction.

Responsibilities

• Provide exceptional customer service.
• Maintain cleanliness of service stations.
• Clear and reset tables quickly.

Skills

Customer service skills

Fluent in English

Attention to detail

Basic mathematical skills

Job description

Sports & Social is a one-of-a-kind sports bar and social lounge located in downtown Miami. The location will have plenty of TV screens for fans to watch games, outfitted with state-of-the-art AV technology, the space will boast an impressive LED display showing multiple games and sporting events at once. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, as well as a wide variety of interactive social games for everyone to enjoy.

Busser/Runner Responsibilities

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Perform varied duties to ensure all aspects of the proper steps of service.
• Offer polite, professional, and courteous customer service.
• Support serving staff, assisting them in ensuring that all customer needs are met in an expedient, courteous, and professional manner.
• Maintain service stations in a clean and orderly manner throughout shift.
• Clear and clean tables in a timely manner.
• Reset tables according to specifications of location.
• Perform more than one task at a time.
• Communicate effectively with co-workers.
• Communicate with guest clearly, patiently, courteously, and with good humor.
• Complete all side work as assigned.
• Maintain a clean and orderly work area to ensure safety.
• Clear all empty tables and set tables for new guests.
• Restock service stations.

Busser/Runner Qualifications

• Prior customer service and/or restaurant experience preferred.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are utilized often to answer guest's questions regarding the menu.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Busser/Runner Position Requires the Ability to Perform the Following

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 75 pounds.
• Handling objects (including food and utensils), products, and bussing tubs/trays.
• Standing, bending, stooping, and kneeling.
• Must be able to move about the entire facility safely and efficiently.