Spa Operations Leader — Luxury Wellness & Guest Experience

Accor Hotels; California; On-site; USD 83,000 - 87,000; Full time

Benefits offered by this job

Discounted hotel rates and benefits

Career development and learning

Diversity & Inclusion initiatives

Wellness and CSR programs

Health care plans

Vacation benefits

401k match

Job summary

Fairmont Sonoma Mission Inn & Spa is seeking a hands-on Spa Operations Manager to lead the day-to-day operations, including scheduling, payroll support, and service coordination, ensuring a consistently elevated luxury wellness experience.

The role oversees Reservations, Spa Experience Coordinators, and Spa Supervisors, while coaching staff and delivering exceptional guest service in a premium environment across treatments, thermal areas, and retail spaces.

Qualifications

• Previous leadership in luxury hospitality, spa or wellness setting preferred.
• Degree or diploma in hospitality, business, or wellness is an asset.
• Proven presentation and interpersonal skills; guest-focused mindset.

Responsibilities

• Provide hands-on leadership for daily spa operations including scheduling and payroll support.
• Oversee Reservations Team, Spa Experience Coordinators, and Spa Supervisors.
• Coach and develop spa staff; onboard and train colleagues.
• Ensure exceptional guest experiences aligned with brand standards across treatments and facilities.
• Manage guest feedback and service recovery to drive satisfaction and loyalty.
• Collaborate on SOPs, workflows, and operational improvements with the spa leadership team.
• Contribute to menu updates, seasonal offerings, and wellness programming.
• Support revenue, labor, expense, and retail performance goals; manage inventory.

Skills

Leadership

Hospitality excellence

Guest service focus

Interpersonal skills

Problem solving

Team coaching

Education

Hospitality degree or diploma (asset)

Tools

Book4Time

Opera

BirchStreet

Microsoft Office

Job description

Spa Operations Manager job at Accor Hotels. Sonoma County, CA. FAIRMONT Company Description "Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family's unique needs, eligibility after 1 month of employment
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Job Description Spa Operations Manager - Fairmont Sonoma Mission Inn & Spa (Hotel) Are you a hands-on leader with a passion for wellness and a talent for inspiring teams while delivering exceptional guest experiences? Join the Spa leadership team at Fairmont Sonoma Mission Inn & Spa, where geothermally heated pools, a traditional Roman-style bathhouse, and a curated menu of massages, facials, and body treatments pay homage to the region's holistic healing traditions. What you will be doing: Reporting to the Director, Wellness, Retail & Club 1927, responsibilities and essential job functions include but are not limited to the following:

• Provide hands-on leadership for the day-to-day operations of the Spa, including scheduling, payroll support, opening and closing procedures, and service coordination, to deliver a consistently elevated luxury wellness experience
• With a strong front-of-house focus, directly oversee the Reservations Team, Spa Experience Coordinators (Reception), and Spa Supervisors
• Foster an engaged, high-performing work environment through ongoing coaching, feedback, recognition, and development
• Support onboarding, training, and continued development of spa colleagues
• Ensure exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, thermal amenities, and retail spaces
• Actively manage guest feedback and service recovery to drive satisfaction and loyalty
• Partner with the Spa leadership team on SOPs, workflow optimization, and operational improvements
• Contribute to menu updates, seasonal offerings, and wellness programming
• Support revenue, labor, expense, and retail performance goals, including merchandising and inventory control
• Maintain operational, cleanliness, and presentation standards across treatment rooms, thermal areas, retail, and back-of-house spaces
• Serve as a liaison between spa teams, leadership, and cross-functional departments
• Participate in leadership meetings and contribute to resort wellness initiatives
• Ensure compliance with all health, safety, sanitation, labor regulations, and departmental policies
• Other duties as assigned

Qualifications Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous leadership experience in a luxury hospitality environment required, preferably in a spa or wellness setting
• Degree or diploma in hospitality, business, or wellness-related field is an asset
• Familiarity with systems such as Book4Time, Opera, BirchStreet, and Microsoft Office is an asset
• Professional presentation with strong interpersonal and problem-solving skills
• Service-oriented personality with a passion for hospitality and wellness
• Proven ability to build and maintain strong relationships with guests, colleagues, and stakeholders
• Results-driven, flexible, and able to perform under pressure
• Ability to lead by example, foster a strong team culture, and set the standard for high performance
• Willingness to work weekends, holidays, and variable hours as business needs require

Salary Range $83,000-$87,000 Additional Information Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others. Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.