Host - Public House

Eleven HR; Crested Butte (CO); Sur place; USD 21 000 - 23 000; Temps partiel

Résumé du poste

Public House in Crested Butte, CO seeks a friendly Host to greet guests, manage reservations, and guide guests to tables. The role supports FOH and BOH teams, with a focus on hospitality and smooth guest flow. Availability for weekends and holidays is required; positions start at $15.16/hour plus tip pool during December–March and May–October seasons.

This part-time, seasonal role emphasizes customer service, multitasking, and effective communication in a fast-paced setting.

Qualifications

• Exceptional interpersonal and communication skills.
• Ability to remain calm, organized, and professional during busy service periods.
• Strong multitasking and time management abilities.
• Ability to make sound decisions while balancing guest satisfaction and restaurant operations.
• Comfortable using reservation systems, POS systems, and telephone communications.
• Ability to work independently while contributing to a collaborative team environment.

Responsabilités

• Welcome every guest promptly with genuine hospitality and a positive attitude.
• Manage reservations, wait lists, and walk-in guests while providing accurate wait time estimates.
• Coordinate seating to maximize dining room efficiency while maintaining balanced server sections.
• Monitor table availability and communicate continuously with service staff to optimize guest flow.
• Escort guests to their tables, present menus, and introduce their server when appropriate.
• Maintain a clean, organized host stand and waiting area.

Connaissances

Interpersonal communication

Multitasking

Time management

Reservation systems

Team collaboration

Formation

High school diploma or equivalent

Outils

Reservation software

Restaurant POS systems

Telephone systems

Description du poste

Public House
202 Elk Avenue
Crested Butte, CO 81224, USA

Public House
202 Elk Avenue
Crested Butte, CO 81224, USA

Public House is a historic property in the heart of Crested Butte, Colorado consisting of a modern Colorado saloon, boutique hotel, and iconic live music venue. A trusted meeting place in the heart of Crested Butte, Public House celebrates local food and drinks, welcoming accommodations, and the community of live music. Public House is a part of the Grassy Creek family, a private equity firm with offices in London, Amsterdam, Crested Butte, New York, and the Bay Area.

For full time, year round employees in the US, Eleven and affiliates offer medical, dental, and vision coverage, as well as 401k with company match, pro-deals, and potential for annual cost of living compensation increases.

Position Summary

Public House seeks a Host to ensure customers have a positive experience when they enter the restaurant. This role will greet customers, provide information, help customers find their table, and work closely with Front of House and Back of House staff, as well as managers. This role requires availability to work in shifts as needed as well as weekends and holidays. The ideal candidate will possess strong organizational skills with the ability to monitor the entire dining and bar area, and excellent communication skills (via phone and in-person). This part time, seasonal role starts at $15.16/hour plus tip pool. The seasons run December - March and May - October

Position Purpose

A successful Host consistently creates a welcoming atmosphere, keeps the dining room flowing efficiently, communicates effectively with the entire team, and ensures every guest feels appreciated from arrival through departure. They understand that hospitality begins before guests are seated and continues until they leave the restaurant, making the Host one of the most important ambassadors of the Public House experience.

Responsibilities/Duties/Functions/Tasks

• Welcome every guest promptly with genuine hospitality and a positive attitude.
• Manage reservations, wait lists, and walk-in guests while providing accurate wait time estimates.
• Coordinate seating to maximize dining room efficiency while maintaining balanced server sections.
• Monitor table availability and communicate continuously with service staff to optimize guest flow.
• Escort guests to their tables, present menus, and introduce their server when appropriate.
• Maintain awareness of reservations, large parties, special events, VIP guests, and accessibility needs.
• Answer incoming phone calls professionally and assist guests with reservations, restaurant information, hours, menu questions, and special requests.
• Demonstrate working knowledge of the food menu, beverage program, daily specials, promotions, and restaurant policies.
• Anticipate guest needs and proactively resolve concerns or involve management when appropriate.
• Maintain a clean, organized, and welcoming entrance, host stand, waiting area, and dining room.
• Assist with takeout orders, guest inquiries, and administrative tasks as assigned.
• Support servers, bartenders, bussers, food runners, and managers during busy service periods to ensure exceptional guest experiences.
• Uphold Public House standards for hospitality, professionalism, cleanliness, appearance, and teamwork.

Qualifications

Exceptional interpersonal and communication skills.

Ability to remain calm, organized, and professional during busy service periods.

Strong multitasking and time management abilities.

Ability to make sound decisions while balancing guest satisfaction and restaurant operations.

Comfortable using reservation systems, point-of-sale systems, and telephone communications.

Ability to work independently while contributing to a collaborative team environment.

Professional appearance and commitment to delivering outstanding hospitality.

Preferences

• High school diploma or equivalent.
• Previous restaurant or hospitality experience.
• Experience with reservation management or restaurant POS systems.
• Knowledge of food, beer, wine, and cocktails is preferred.
• Demonstrated ability to provide exceptional guest service.
• Friendly, energetic, and approachable personality.
• Flexible schedule, including evenings, weekends, and holidays.Previous work experience as a Host/Hostess.

Work Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift and carry up to 25 pounds.
• Ability to move throughout the restaurant quickly and safely.
• Ability to work in a fast-paced, high-volume environment.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.