Host

Rocky Mountain Restaurant Group; Coppell (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance (FT team)

Dental Insurance (FT team)

Vision Insurance (FT team)

Matching 401(k) (all team members)

Employee Assistance Program (all team)

Norton LifeLock (all team)

On-Demand Pay (pay when you need it)

Tips Included

Job summary

Urban Egg is seeking a friendly, professional Host to create a welcoming atmosphere from the moment guests arrive. You will manage reservations, greet guests, and support the service team to ensure a smooth seating flow.

We offer a tipped position with a strong hourly wage plus tips, plus benefits for full-time team members. This role is on-site, with daytime and weekend availability, and a focus on delivering outstanding guest experiences.

Qualifications

• Excellent communication and phone etiquette are essential for greeting guests and handling inquiries.
• Experience in hospitality helps manage fast-paced interactions and multitask efficiently.
• Friendly, guest-focused attitude and professional demeanor are required.
• Familiarity with reservation systems helps optimize seating and wait times.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations and seating with reservation systems.
• Answer phone calls and respond to inquiries promptly.
• Maintain a clean and organized host stand and waiting area.
• Coordinate with service team to ensure smooth seating flow.
• Handle guest complaints or concerns with professionalism.
• Assist with events or large parties as needed.
• Ensure compliance with health and safety regulations.
• Assist with to-go orders.

Skills

Communication skills

Phone etiquette

Hospitality experience

Reservation systems

Guest service

Calm under pressure

Daytime availability

Weekend availability

Tools

Guest waitlists

Job description

Description

Host

Urban Egg knows Hosts are one of the most important positions in our restaurants, you are the guest's first impression after all! That's why WE PAY MORE and have made this a TIPPED POSITION! Make dollars more per hour with the tips generated by having happy guests! We also offer favorable working hours (nights free!) We offer a fun and supportive work environment that values teamwork, growth, and delivering outstanding service.

We are currently seeking a friendly and professional Host to create a welcoming atmosphere for our guests and ensure they have a positive experience from the moment they arrive. The ideal candidate will be attentive, organized, and able to handle multiple tasks efficiently in a fast-paced environment. Join our team and make a great hourly wage, while being a key part of delivering exceptional service and memorable guest experiences.

Key Responsibilities

• Greet guests warmly and professionally upon arrival
• Manage reservations and seating arrangements efficiently, working with various reservation systems
• Answer phone calls and respond to guest inquiries promptly
• Maintain a clean and organized host stand and waiting area
• Coordinate with the service team to ensure smooth seating flow
• Handle guest complaints or concerns with professionalism and courtesy
• Assist with special events or large parties as needed
• Ensure compliance with health and safety regulations
• Assist with to go orders

Benefits

• Make a great hourly wage PLUS TIPS!
• Health Insurance (FT team members)
• Dental Insurance (FT team members)
• Vision Insurance (FT team members)
• Matching 401(k) (all team members)
• Employee Assistance Program (available to all team members, family, and household members)
• Norton LifeLock (all team members)
• On-Demand Pay (access your pay when you need it)

Paid Sick Leave (Colorado)

Per the Colorado Healthy Families and Workplaces Act ("HFWA"), Urban Egg provides the following paid leave to all employees working in a Colorado-based location: Up to 48 hours of paid leave per year, for the use of a variety of health and safety needs. Team members earn 1 hour of leave for every 30 hours worked. Leave is paid at the same pay rate as time worked.

Requirements

• Excellent communication skills and phone etiquette
• Previous experience in a hospitality role is a plus
• Friendly, approachable, and guest-focused attitude
• Proficient using guest waitlist and other reservation system technologies
• Ability to manage guest inquiries and provide exceptional service
• Ability to remain calm and professional under pressure
• Daytime and weekend availability