Host (Part-Time)

Aparium Hotel Group; Portland (OR); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel in Portland seeks a part-time Host to create memorable guest experiences. The ideal candidate will have a passion for hospitality, excellent customer service skills, and the ability to work in a dynamic environment. Responsibilities include greeting guests, maintaining service standards, and assisting in various food and beverage areas. This role requires flexibility and a positive attitude, contributing to a vibrant team atmosphere.

Qualifications

• At least 1 year of experience as a server in a restaurant or hotel setting.
• Fluency in English, both verbal and non-verbal.

Responsibilities

• Assist guests from greeting to departure, ensuring exceptional service.
• Maintain knowledge of menus and handle monetary transactions accurately.
• Serve food and beverages respecting health and safety protocols.

Skills

Customer Service

Time Management

Organizational Skills

Hospitality

Education

Alcohol Service Certification

Job description

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HOST POSITION PROFILE

Reports To: Director of Food + Beverage - Position is Non-Exempt

Who We Are

The Heathman is Portland’s magnet for artistic minds. Since 1927, the Heathman’s unique atmosphere of cultured comfort has served as a muse for artists, creators, collaborators, thinkers, dreamers, and doers. Situated in Portland’s cultural district, it is known as a discerning retreat and a haven for creative inspiration.

The Hotel & Company

Heathman Hotel is managed by Aparium Hotels, founded in 2011 to bring lifestyle service and accommodations to underserved yet distinct cities while celebrating each community's character. Each hotel reflects its locale’s People, Place, and Character, aiming to create unforgettable moments off the beaten path.

Who You Are

You understand the art and science behind hospitality responsibilities. Food and beverage are part of your identity, and you stay updated on new restaurant openings and local favorites. You love creating curated experiences, enjoy taking care of others, and are known for your organizational skills. You handle busy situations well, make smart decisions on the spot, and aim to spread joy.

The Role

The Restaurant Host reports to the F&B Managers and collaborates with other F&B staff. You should have a background in service techniques, time management, and customer assistance. Your responsibilities include creating memorable guest experiences and making first impressions count. Reliability, professionalism, teamwork, humility, and a positive attitude are essential.

What You Will Do

• Uphold the company’s principles of People, Place, and Character.
• Assist guests from greeting to departure, ensuring exceptional service and satisfaction.
• Participate in daily meetings and team discussions to improve service and share feedback.
• Maintain knowledge of menus, ingredients, and alcohol service laws; handle monetary transactions accurately.
• Serve food and beverages respecting health and safety protocols.
• Keep work areas clean and organized, demonstrate urgency and respect for guests and colleagues.
• Learn and apply culinary and beverage terminology to enhance guest experiences.
• Report facility issues to management for timely resolution.
• Assist in other F&B areas like Banquets, Bar, and In-Room Dining.

What You Will Need

• Passion for community, hospitality, and guest service.
• At least 1 year of experience as a server in a restaurant or hotel setting.
• Alcohol service certification and SafeStaff Certificate or ability to obtain within 30 days.
• Legal age to serve alcohol.
• Flexible schedule including nights, weekends, and holidays.
• Fluency in English, both verbal and non-verbal.

Additional Requirements

• Continuous standing and walking, negotiating varied surfaces.
• Ability to lift and carry up to 30 lbs., handle hot fluids, and work in extreme temperatures.
• Fine motor skills for serving and setting up.
• Good balance and sight for navigating different environments.

Aparium Hospitality Services values diversity and is committed to creating an inclusive environment. We are an equal opportunity employer and an E-Verify participant.