Host - PARLOUR Pizza + Pints

Bethyl Laboratories, Inc; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discounts on meals

Career advancement

Insurance benefits

Paid time off

Job summary

PARLOUR is seeking a friendly Host/Hostess to welcome guests, seat dining parties, manage reservations and walk-ins, and coordinate with kitchen and service staff to ensure a smooth dining experience. Both full-time and part-time roles are available, and employees enjoy opportunities for growth and competitive hourly wages.

You should have excellent communication, be able to stay calm under pressure, and maintain a clean lobby. Familiarity with POS and reservation systems is a plus.

Qualifications

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Familiarity with point-of-sale (POS) and reservation systems is a plus.

Responsibilities

• Greet and seat guests, manage reservations, walk-ins and waiting lists.
• Escort guests to tables, present menus, and deliver silverware.
• Communicate effectively with guests and team members.
• Provide accurate wait time estimates and inform guests about availability.
• Address guest inquiries with professionalism and courtesy.
• Assist with special requests for personalized experiences.
• Collaborate with kitchen and serving staff to elevate the guest experience.
• Efficiently manage and process carry-out orders.
• Maintain the lobby area clean, organized, and visually appealing.
• Handle payment transactions accurately and securely.

Skills

Customer service

Communication

Interpersonal skills

High-pressure composure

Organizational skills

POS systems

Reservation systems

Tools

POS systems

Reservation software

Job description

Overview: As a Host/Hostess at PARLOUR, you play a crucial role in crafting an exceptional dining experience for our valued guests. Whether you seek a full-time or part-time position, if you are passionate about hospitality and thrive on creating positive guest interactions, we welcome you to join our team.

Responsibilities:

Greeting and Seating Guests:

• Extend a warm and friendly welcome to guests.
• Efficiently manage reservations, walk-ins, and waiting lists.
• Escort guests to their tables, present menus, and deliver silverware.

Communication:

• Communicate effectively with guests and team members.
• Provide accurate wait time estimates and keep guests informed about table availability.

Customer Service:

• Address guest inquiries and concerns with professionalism and courtesy.
• Assist with special requests, ensuring personalized and satisfying experiences.
• Collaborate seamlessly with kitchen and serving staff to elevate the overall guest experience.
• Efficiently manage and process carry-out orders.
• Collaborate with the kitchen and service staff to ensure accurate and timely carry-out order fulfillment.

Maintaining Lobby Area:

• Keep the lobby area clean, organized, and visually appealing.

Payment Processing:

• Handle payment transactions accurately and securely.
• Provide change and receipts as required.

Qualifications:

• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to remain composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Familiarity with point-of-sale (POS) and reservation systems is a plus.

Physical Requirements:

• Ability to stand for extended periods.
• Lift and carry up to 25 pounds.
• Comfortable working in a fast-paced environment.
• Competitive hourly wage.
• Employee discounts on meals.
• Opportunities for career advancement within the company.
• Full-time positions include insurance benefits, retirement plan, and paid time off.