Host - Noah's Canteen

Silvermt; Friendly (MD); On-site; USD 20,664 - 27,552; Part time

Job summary

Silvermt is looking for a Noah’s Canteen Host to create a welcoming dining experience at their family-friendly ski resort in Maryland. Responsibilities include greeting guests, managing seating, and maintaining cleanliness while ensuring safety protocols are followed.

The ideal candidate will have previous customer service experience, strong communication skills, and the ability to work effectively in a busy environment, as well as a positive attitude and a guest-focused mindset.

Qualifications

• Previous customer service or hospitality experience preferred.
• Experience working with families and children strongly desired.
• Ability to remain calm, friendly, and organized in busy environments.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and work in year-round resort setting.
• Availability to work weekends, holidays, and peak ski season hours.

Responsibilities

• Greet guests promptly and courteously upon arrival.
• Manage guest lines and seating assignments efficiently.
• Maintain cleanliness of entryways, host stands, and dining areas.
• Support table clearing, sanitizing, and resetting as needed.
• Assist with guest questions, special requests, and basic issue resolution.

Skills

Customer service experience

Interpersonal skills

Ability to work in high-traffic environments

Job description

Description

Position Title: Noah’s Canteen Host

Department: Food & Beverage

Location: Family-Friendly Year-Round Ski & Mt Bike Resort

Status: Seasonal / Part-Time (as applicable)

Position Summary

Noah’s Canteen Host is the first point of contact for guests dining at Silver Mt Resort. This role is responsible for creating a warm, welcoming, and organized dining experience for families, children, and guests of all ages. The Host manages guest flow, supports front-of-house operations, and upholds the resort’s standards for safety, cleanliness, and hospitality

Requirements

Guest Experience

• Greet guests promptly and courteously upon arrival
• Provide clear direction regarding seating, ordering procedures, and amenities
• Maintain a friendly, patient, and upbeat demeanor in a fast-paced, high-volume environment
• Engage positively with families and children, ensuring a welcoming atmosphere

Seating & Flow Management

• Manage guest lines and seating assignments efficiently
• Monitor dining room capacity and wait times
• Coordinate with kitchen and service staff to ensure smooth operations
• Assist with crowd control during peak ski and bike hours (lunch rushes, holidays, weekends)

Cleanliness & Safety

• Maintain cleanliness of entryways, host stands, and dining areas
• Support table clearing, sanitizing, and resetting as needed
• Ensure walkways remain clear and safe for guests in ski boots and winter gear
• Follow all food safety, sanitation, and resort safety protocols

Team Support

• Communicate effectively with servers, cashiers, kitchen staff, and supervisors
• Assist with guest questions, special requests, and basic issue resolution
• Support opening and closing duties as assigned

Qualifications

• Previous customer service or hospitality experience preferred
• Experience working with families and children strongly desired
• Ability to remain calm, friendly, and organized in busy environments
• Strong communication and interpersonal skills
• Ability to stand for extended periods and work in year-round resort setting
• Availability to work weekends, holidays, and peak ski season hours

Physical Requirements

• Standing and walking for extended periods
• Lifting up to 30 lbs occasionally
• Working in a high-traffic environment with fluctuating temperatures

Desired Attributes

• Positive attitude and team-oriented mindset
• Dependable and punctual
• Guest-focused with strong attention to detail
• Comfortable enforcing policies politely and professionally
• Weekend and Holiday availability