Guest Services Staff

Paycom - ATS; Eden (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Ski/snowboard perks

Employee discounts

Job summary

Nordic Valley Resort in Eden, UT seeks a seasonal resort host to assist guests across multiple departments and help deliver a great resort experience. You will handle parking, food/bev support, ticket scanning, boot fitting, card distribution, and custodial duties as part of daily operations.

Attention to detail, teamwork, and strong guest service skills are essential, with flexibility to work evenings, weekends, and holidays in a fast-paced alpine environment.

Qualifications

• This position requires 18+ years of age and a HS diploma or equivalent.
• Experience in customer service is a plus.
• Basic computer skills and willingness to work variable shifts.

Responsibilities

• Provide direction and information to resort guests across multiple departments.
• Assist guests with parking, food and beverage, and ticket scanning support.
• Help with rental boot fitting and re-loadable card distribution.
• Maintain lodge cleanliness and assist with opening/closing procedures.
• Support other departments during daily operations as needed.

Skills

Customer service

Teamwork

Communication

Professionalism

Safety awareness

Education

High School Diploma or equivalent

Tools

Google Workspaces

Job description

Job Details

Job Location: Nordic Valley Resort - Eden, UT 84310, Position Type: Seasonal,

Resort Hosts strive to continuously provide excellent customer service and the Freedom to ski for our guests. Hosts are expected to participate with other departments to gain an understanding of all resort layout, products, services, events and promotions to assist our guests in having a great experience. You will support day-to-day resort operations throughout the base area. You must be detail-oriented and also open-minded, creative, and excited to bring new ideas to the table in efforts to best serve guests and support the team. If you’re a fan of skiing, the outdoors, providing fun to others, and staying cool in a fast-paced environment, then you’ll fit right in. Please see the complete listing of employee perks on our website.

Benefits

• This position is great for anyone who loves to ski/snowboard, as we have great perks for our employees to also enjoy our resort and sister resorts throughout the country.
• Employees also receive discounts.

Essential Duties / Functions

• Successfully perform duties at a minimum of three departments
• Provide direction and information to resort guests
• Parking Support
• Food and beverage support
• Ticket scanning support
• Rental boot fitting support
• Reloadable card distribution
• Custodial support
• Complete “opening” and “closing” procedures/processes /checklists.

Other Responsibilities

• Be willing to jump in and help wherever needed. Provide support to Rental and Ski and Ride School departments with respect to daily operations..
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Skill in Google Workspaces and standard computer interfaces.
• Skill in providing expectation-exceeding customer service to all guests.
• Excellent written and verbal communication with co-workers and guests.
• Demonstrates teamwork, contribution to team objectives, and ability to collaborate with others daily.
• Proven commitment to providing outstanding customer service.
• Ability to maintain professionalism, including during periods of tension or while under pressure.
• Commitment to providing a safe work environment for employees and guests.
• Outstanding work ethic and attendance; willingness to work extra hours, holidays, and weekends.
• Strong personal initiative

Experience/Qualifications

• 18 years of age or older.
• HS Diploma or equivalent.
• Basic computer skills
• Previous customer service experience is a plus
• Previous cashier experience is a plus

Physical Requirements

• Able to lift up to 30 pounds.
• Able to stand for long periods of time.
• Cleaning / Maintaining lodge, department areas such as windows, picking up trash, restrooms, etc.