Host & Guest Experience Champion - Multi-Concept Dining

Evil Czech Brewery and Public House; Mishawaka (IN); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Evil Czech Brewery and Public House in Mishawaka, IN is seeking a friendly Host to greet guests, seat them, and help ensure an exceptional dining experience across our multi-concept group.

You will manage seating rotations, share promotions, hand off to servers, answer phones, and assist with to-go orders. A customer-focused attitude and clear communication are essential for success in this role.

Qualifications

• Previous restaurant hosting or serving experience preferred. Any customer experience is a plus.
• Friendly, customer-focused personality
• Ability to articulate clear greetings and farewells to guests, and understand requests for assistance
• Ability to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.
• Ability to effectively communicate on the telephone
• Must be able to carry trays or supplies (10-30 lbs.)

Responsabilités

• Greet guests and seat them at tables or in waiting areas
• Provide guests with menus
• Assign and follow a seating rotation
• Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
• Manage the flow of guests into the dining and bar areas, and provide accurate wait times to incoming guests if appropriate
• Answer the phone
• Assist with taking to-go orders when necessary
• Keep the host stand neat, tidy, and presentable for guests

Connaissances

Customer service

Friendly personality

Clear greetings & farewells

Communicate guests' needs

Telephone communication

Carry trays (10-30 lbs)

Description du poste

Evil Czech Brewery and Public House in Mishawaka, IN is seeking a friendly Host to greet guests, seat them, and help ensure an exceptional dining experience across our multi-concept group.

You will manage seating rotations, share promotions, hand off to servers, answer phones, and assist with to-go orders. A customer-focused attitude and clear communication are essential for success in this role.