Host - Rolex Meatpacking Location

Tourneau|Bucherer; New York (NY); On-site; USD 27,552 - 37,195; Full time

Job summary

A luxury retail company in New York City is seeking a Host to engage clients with warmth and professionalism. This role involves managing guest flow, collaborating with store teams, and ensuring an elevated hospitality experience. Ideal candidates will have prior experience in luxury or hospitality, be comfortable communicating with VIP clients, and show self-motivation. Flexibility for varying shifts, including weekends, is essential. The compensation range is between $20.00 and $27.00, commensurate with experience.

Qualifications

• Prior experience in a luxury/hospitality environment.
• Experience in hosting and serving non-alcoholic beverages.
• Good listening skills and professional demeanor.
• Flexibility to work varying shifts including weekends.

Responsibilities

• Engage clients warmly upon their entry to the business.
• Manage guest flow using crowd control tools.
• Collaborate with teams to ensure smooth guest services.
• Maintain tidiness of hospitality spaces and supplies.

Skills

Luxury/High-end/Hospitality experience

Customer service or retail experience

Ability to communicate with VIP clients

Self-motivated team player

Job description

Overview

Job Title: Host

Reports to: Store Management

Division: Retail

Responsibilities

• Engage clients with warmth and ultimate hospitality upon their entry to the business and throughout their instore journey
• Manage and monitor guest flow leveraging our crowd control tool, to maintain an organized and elevated environment
• Collaborate with Client Advisors, Managers, and Back of House Support to ensure smooth coordination of guest services
• Relay important information about reservations, special requests, and VIP guests to the appropriate team members
• Demonstrate a strong ability to relate and converse with clients
• Offer and prepare hospitality selections, to include but not limited to coffee, tea, waters, soda, etc. along with chocolates and more
• Ensure the tidiness of hospitality spaces, equipment, and supplies at all times
• Support hospitality and store management team in placing hospitality related supply orders, receiving, and distributing necessary supplies
• Perform all duties with the upmost professionalism, warm demeanor, and discretion
• Maintain clean and sanitized work areas, utensils, equipment, service, and seating areas
• Adhere to all security and operations related guidelines
• Be proactive in learning general brand knowledge, to speak to company history
• Have a clear understanding of overall store layout to concierge clients to the right locations

Qualifications

• Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience.
• Must have experience hosting and serving non-alcoholic beverages to guests.
• Must be willing to work entrance door and greet all that visit.
• Well spoken, good listening skills and professional demeanor.
• Must be comfortable communicating with VIP clients.
• Self-motivated. A team player with a keen sense of attentiveness to guests.
• Ability to stand, walk and bend for long periods of time throughout your work day.
• Must be flexible to work, opening and closing shifts, as well as Saturday and Sunday. Shifts will vary by week.

Compensation Range: $20.00 - $27.00, commensurate upon experience

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.