Host - Eastern Standard Kitchen and Drinks

ES Hospitality; Boston (MA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Dining discounts

401k

Job summary

Eastern Standard is seeking hosts to warmly welcome guests and manage the door as part of a dynamic team in Kenmore Square. This role emphasizes hospitality, guest relationships, and efficient seating with OpenTable and Toast experience as a plus.

The Boston area restaurant group ES Hospitality offers a fast-paced environment where team members engage with BU students, residents, and industry professionals while providing excellent guest experiences and thoughtful service.

Qualifications

• Candidates should have a passion for hospitality and be eager to work in a dynamic restaurant environment.
• Strong customer service mindset and ability to engage guests warmly.
• Effective communication with team and guests to ensure smooth service.

Responsibilities

• Welcome guests into the restaurant with warmth and hospitality
• Send guests off with a thoughtful goodbye at the end of their experience
• Work to cultivate meaningful guest relationships to create return guests
• Manage reservations (table assignments, tracking table progress)
• Manage the wait list (quote times, manage expectations, offer waiting suggestions)
• Answer phones and return voicemails; assist in fulfillment of takeout orders
• Communicate with management and service teams to meet guests’ needs (special requests, allergies, celebrations)
• Prior experience with OpenTable and Toast is a plus

Skills

Hospitality passion

Customer service

Communication

Tools

OpenTable

Toast

Job description

Looking for HOSTS to welcome guests to Eastern Standard!

Overview of Concept:

The Bower plaza in the Fenway is home to three concepts from ES Hospitality - Eastern Standard, reopened after 15 years in Kenmore Square, Equal Measure, a craft cocktail bar, and Standard Italian, a modern Italian restaurant. These concepts, helmed by Garrett Harker, serve brunch, lunch, dinner, and late-night drinks to neighborhood visitors, BU students and faculty, residents, and restaurant industry professionals alike. Garrett is joined by Beverage Director Jackson Cannon and Culinary Director Brian Rae in the operation of these concepts.

About The Position:

Eastern Standard is looking for hosts to run the door and welcome guests into our spaces. We are seeking candidates who possess a passion for hospitality, who like to stay busy and who are eager to work in a dynamic restaurant environment.

The Fenway neighborhood is a continuously evolving and exciting community buzzing with residents, professions, students, baseball fans and concert goers. This is your chance to see what all the fuss is about as a member of a restaurant group with an iconic reputation.

Responsibilities:

• Welcome guests into the restaurant with warmth and hospitality
• Send guests off with a thoughtful goodbye at the end of their experience
• Work to cultivate meaningful guest relationships in order to help create return guests and regulars
• Manage reservations (table assignments, tracking table progress)
• Manage the wait list (quote times, manage expectations, offer guests thoughtful suggestions for waiting when necessary)
• Answer phones and return voicemailsAssist in the fulfillment of takeout orders
• Communicate with management and service teams to meet guests’ needs (special requests/accommodations, allergies, celebrations)
• Prior experience with Open Table and Toast is a plus

Compensation and Benefits:

Rates start at $19/hour but may differ depending on experience

• We offer health/dental/vision insurance, dining discounts, 401k and continuous development and learning opportunities.

Eastern Standard Hospitality considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Eastern Standard Hospitality is an equal opportunity employer.