Host/Cashier - Stadium

PENN Entertainment, Inc.; East Chicago (IN); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

PENN Entertainment, Inc. in East Chicago is hiring a friendly Host/Cashier to welcome guests, manage seating, and support service staff in a fast-paced casino dining setting.

You will handle guest questions, operate the POS system, and ensure accurate orders and payments while maintaining clean, organized front-of-house areas and a positive guest experience. Availability for nights and weekends is required.

Qualifications

• Must be at least 18 years old.
• One year of high-volume Host/Cashier experience preferred.
• Prior customer service experience in a fast-paced environment preferred.
• Basic math skills and ability to handle cash.

Responsabilités

• Greet and seat guests at tables according to guest preference and availability.
• Answer questions about hours, services, and amenities.
• Operate the POS system and handle payments accurately.
• Assist guests with menu knowledge and upsell offerings.

Connaissances

Guest service

Communication skills

Cash handling

POS system operation

Formation

High School Diploma or GED

Outils

POS System

Description du poste

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.
• Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings.
• Suggests signature cocktails to guests to increase revenue.
• Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing.
• Keeps entry area and To-Go counter clean and organized.
• Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary.
• Greets and seats guests at tables according to guest preference and table availability.
• informs guests of restaurant specials, feature items, and personal favorites.
• Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures.
• Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies.
• Ensures dining and serving areas are set up and maintained according to standard.
• Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.
• Participates in liquor glassware removal, ensuring compliance with all indiana Gaming Commission and indiana Alcohol and Tobacco Commission regulations.
• Provides responsible alcohol service according to established guidelines.
• Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up.
• Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management.
• Assists as requested with special events on and off property.
• Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.
• Attends all company/restaurant training programs as they are scheduled.
• Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.
• Completes opening, closing, and other side duties as assigned.
• Collects and accurately reports tips at the end of the assigned shift.
• Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.

Requirements

• Must be at least 18 years of age. - High School Diploma or GED equivalent required.
• One year of high-volume Host/Cashier experience preferred.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent guest service/communication skills.
• Ability to operate a P.O.S. System and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Must be able to read, write, speak, and understand English.
• Demonstrated ability to communicate effectively with team members and guests.
• Demonstrated ability to operate electronic reservation system and flow charts.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.