Host/Cashier - Stadium

Ameristar Casino Hotel East Chicago; East Chicago (IN); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Descripción de la vacante

Ameristar Casino Hotel East Chicago is seeking a Host/Cashier to welcome guests, seat diners, and support service at our restaurant operations. You will handle cash, operate the POS, answer questions about hours, menu items, and specials, and maintain a clean, organized entry and To-Go area while delivering friendly, efficient service.

The position requires strong guest service/communication skills, basic math, and the ability to work a flexible schedule including nights and weekends.

Formación

• Must be at least 18 years of age.
• One year of high-volume Host/Cashier experience preferred.
• Prior customer service experience in a fast-paced environment preferred.
• Excellent guest service/communication skills.
• Ability to operate a POS system and make change.
• Basic math skills and English literacy required.

Responsabilidades

• Greet and seat guests at tables according to guest preference and table availability.
• Answer guest questions about operating hours, menus, and services.
• Recommend signature cocktails and assist with alcohol pairings.
• Maintain entry area and To-Go counter clean and organized.
• Accurately process food and beverage orders through the POS system.
• Keep reservation system and service areas stocked with needed supplies.
• Observe health and safety regulations and ensure proper uniform standards.
• Assist with special events and adhere to SOPs.

Conocimientos

Customer service

Cash handling

Communication skills

Educación

High School Diploma or GED

Herramientas

POS system

Descripción del empleo

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.
• Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings.
• Suggests signature cocktails to guests to increase revenue.
• Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing.
• Keeps entry area and To-Go counter clean and organized.
• Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary.
• Greets and seats guests at tables according to guest preference and table availability.
• informs guests of restaurant specials, feature items, and personal favorites.
• Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures.
• Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies.
• Ensures dining and serving areas are set up and maintained according to standard.
• Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.
• Participates in liquor glassware removal, ensuring compliance with all indiana Gaming Commission and indiana Alcohol and Tobacco Commission regulations.
• Provides responsible alcohol service according to established guidelines.
• Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up.
• Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management.
• Assists as requested with special events on and off property.
• Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.
• Attends all company/restaurant training programs as they are scheduled.
• Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.
• Completes opening, closing, and other side duties as assigned.
• Collects and accurately reports tips at the end of the assigned shift.
• Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.

BRING US YOUR BEST.

• Must be at least 18 years of age. - High School Diploma or GED equivalent required.
• One year of high-volume Host/Cashier experience preferred.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus.
• Must have excellent guest service/communication skills.
• Ability to operate a P.O.S. System and/or adding machine and make change.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Must be able to read, write, speak, and understand English.
• Demonstrated ability to communicate effectively with team members and guests.
• Demonstrated ability to operate electronic reservation system and flow charts.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer