Host | Burdick's | Full Time

Radisson Plaza Hotel; Kalamazoo (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Parental Leave

Employee Assistance Program

Wellness reimbursement

Shift meal

Discounts on hotel stays

Job summary

Greenleaf Hospitality Group, home to the Radisson Plaza Hotel, is seeking a friendly Host to join our team. You will be the face of our business, delivering outstanding service and creating a welcoming atmosphere for guests.

This role requires multitasking, teamwork, and a proactive approach to guest inquiries. You will welcome guests, manage seating, and collaborate with staff to ensure smooth operations and high guest satisfaction.

Qualifications

• Experience in customer service or a similar role is a plus.
• Able to multitask and stay organized in a busy environment.
• Positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.
• Collaborative working style with eagerness to contribute to the success of the business.
• Thrives in a busy, fast-paced setting and remains calm under pressure.

Responsibilities

• Serve as the first point of contact for guests with friendly service.
• Welcome guests and manage seating with attention to detail.
• Collaborate with the team to meet guest needs promptly.
• Handle inquiries and concerns with professionalism and courtesy.
• Manage multiple tasks during peak hours without compromising service.
• Maintain a professional, polite demeanor to uphold the brand.
• Coordinate with team for seamless operations and guest satisfaction.

Skills

Customer service

Multitasking

Teamwork

Professionalism

Attention to detail

Job description

Job Description Overview We are seeking an enthusiastic, friendly, and professional Host to join our dynamic team! As the face of our business, you will play a crucial role in providing outstanding customer service and creating a welcoming atmosphere for our guests. If you thrive in a busy setting, are passionate about teamwork, and have a desire to grow in a fast-paced environment, we would love to hear from you!

What You’ll Be Doing

• Serve as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor.
• Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail.
• Collaborate with the team to ensure that all guests’ needs are met promptly and effectively.
• Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise.
• Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality.
• Maintain a professional and polite demeanor at all times, upholding the reputation of the business.
• Work closely with other team members to ensure seamless operations and guest satisfaction.

What You Need for this Position

• Previous experience in customer service or a similar role is a plus.
• Ability to multitask and stay organized in a busy environment.
• A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction.
• Ability to work well in a collaborative environment and eagerness to contribute to the success of the business.
• Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure.
• Proactive problem solving skills and always looking for ways to improve the guest experience.
• Reliability, punctuality, and take pride in your work.
• Attention to detail is essential, ensuring that every guest interaction is handled with care and precision.
• Motivation to be the best and have a strong desire to grow within the business.

What’s in it for You

• Medical/Dental/Vision (Full-Time option)
• 401K with 100% match up to 3% (Full-Time option)
• Parental Leave Program (Full-Time Option)
• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• Shift meal provided per day
• 10% Discount on GHG outlets
• Discounted hotel rates at Choice Hotels Worldwide

Top Reasons to Work With GHG

We are one of the Nation's 101 Best and Brightest Companies to work for You’ll have the opportunity to work with a team that is fun, high-energy, and passionate about Food and Beverage You will be able to utilize your skills in one of Southwest Michigan's largest bar and grill! Explore Open Roles Browse our current listings or utilize the filters to find your perfect fit at Greenleaf Hospitality Group.