Host Breva in Brighton Beach

Breva; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the restaurant scene is seeking a dedicated Host to enhance the guest experience at a charming brasserie by the beach. This role is crucial for ensuring every guest feels valued and welcomed from the moment they arrive. As the first point of contact, the Host will manage reservations, organize seating, and maintain a clean and inviting atmosphere. This opportunity offers the chance to be part of a vibrant team that prides itself on exceptional service and a unique dining experience, all while enjoying stunning ocean views. If you thrive in a fast-paced environment and have a passion for hospitality, this position is perfect for you.

Qualifications

• 1+ years in a Host role in a restaurant setting is required.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Create a welcoming atmosphere for guests and manage reservations.
• Optimize seating arrangements and provide accurate wait times.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Customer Service

Reservation Systems Knowledge

Ability to Handle High-Pressure Situations

Tools

OpenTable

Job description

Summary: Breva is a neighborhood brasserie on the iconic Brighton Beach boardwalk serving New American cuisine and craft cocktails with stunning ocean views. The Host plays a pivotal role in creating a positive and welcoming experience for our guests. The Host is the first point of contact for guests, ensuring they feel valued from the moment they walk through the door. The Host will manage reservations, oversee the seating process, and contribute to the overall efficiency and success of the restaurant.

Responsibilities:

1. Create a positive and inviting atmosphere by warmly welcoming guests as they enter/exit the restaurant.
2. Receive and manage incoming reservations effectively, especially during peak hours.
3. Record reservation details accurately in the system and assist in managing guest databases and contact information.
4. Organize and prioritize seating arrangements based on reservations and walk-ins.
5. Optimize table turnover to ensure efficient use of dining space.
6. Provide accurate wait times for guests and keep guests informed about the status of their reservations. Offer guests waiting areas.
7. Assist guests with inquiries about the menu, special requests, or other information.
8. Collaborate with servers to ensure a smooth and coordinated dining experience.
9. Communicate table assignments and special requests to the serving staff.
10. Keep the lobby or waiting area clean, organized, and visually appealing.
11. Recognize and acknowledge repeat or VIP guests by providing a personalized and attentive experience.
12. Accommodate special requests or arrangements for celebrations, dietary restrictions, etc.
13. Promote specials, promotions, or additional services to guests when appropriate.
14. Handle credit card and cash transactions and process payments accurately.
15. Manage takeout orders, coordinating with kitchen staff and ensuring timely pickup.
16. Address and resolve guest concerns or complaints with professionalism and courtesy.
17. Communicate effectively with restaurant management and other team members.
18. Adhere to Company policies and procedures related to guest services and hospitality.

Must Haves:

1. 1+ years in a Host role in a restaurant setting.
2. Knowledge of Reservation systems, OpenTable preferred.
3. Keen attention to detail.
4. Excellent interpersonal and communication skills.
5. Ability to handle high-pressure situations and manage multiple tasks.
6. Customer-focused mindset with a dedication to providing exceptional service.
7. Basic knowledge of restaurant operations.
8. Ability to walk and stand for long periods of time.
9. Ability to work flexible hours, including evenings, weekends, and holidays.