Spa Front Desk Host

Heyday Skincare; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Heyday Skincare is seeking dedicated team members to provide exceptional customer service and create a welcoming atmosphere in our shops. As a key part of our guest experience, you'll connect with clients, share product knowledge, and support shop operations, all while embracing the vibrant culture of Heyday.

Qualifications

• Confidence when recommending memberships and products.
• Ability to prioritize and multi-task in a fast-paced environment.
• Flexibility to work weekends and varied shifts.

Responsibilities

• Provide high-level customer service and hospitality.
• Educate clients on current promotions and services.
• Assist with daily shop tasks and maintain a positive attitude.

Skills

Outstanding customer service

Problem-solving

Excellent communication

Organizational skills

Job description

Qualifications:

• Outstanding customer service and problem-solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi-task within a fast-paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. An expert in creating a world-class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities:

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

About Heyday
At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin so you can put your best face forward. With locations across the country, we provide personalized facial treatments, everyday skincare guidance from our expert estheticians, and robust products that let you feel the difference.

We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and collected valuable skincare data throughout.

Oh, and the word Heyday... means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin