Host

Tishman Speyer; United States; On-site; USD 28,000 - 29,000; Full time

Job summary

The Rainbow Room in New York, NY is seeking a Host to greet guests warmly and manage guest flow in a world-class setting. The role emphasizes professionalism, poise, and a welcoming demeanor to deliver unparalleled service.

Responsibilities include guiding guests, coordinating events, supporting dining room duties, and communicating with management. Candidates should have strong customer service, organizational, and English communication skills, with availability including mornings, nights,

Qualifications

• Prior customer service experience in an upscale environment preferred.
• Organizational skills are essential.
• Must understand and communicate in English, verbally and in writing.

Responsibilities

• Meet, greet, and interact with guests in a professional, friendly and hospitable manner.
• Direct guests to the appropriate destination.
• Coordinate special events and manage crowd control.
• Perform administrative responsibilities as required.
• Assist with table settings and dining room duties.
• Communicate issues to Management.
• Resolve guest inquiries or complaints with appropriate departments.

Skills

Customer service

Organizational skills

English communication

Teamwork

Multitasking

Problem solving

Professional appearance

Computer skills

Attention to detail

Job description

OUR HISTORY

The Rainbow Room, the quintessential New York venue, has been the site of some of the city's most celebrated events since first opening in 1934. We are seeking skilled, passionate professionals who take great pride in delivering unparalleled experiences and who value teamwork, integrity and professional development in a spectacular, world-class setting. Summary of the Position: The Host at Rainbow Room will meet, greet, and interact with guests in a professional, friendly, and hospitable manner. Contribute to the world-class service anticipated by guests through demonstrating poise and a welcoming demeanor.

Key Responsibilities

• Meet, greet, and interact with guests in a professional, friendly and hospitable manner.
• Direct guests to the appropriate destination.
• Coordinate special events and manage crowd control.
• Perform administrative responsibilities as required.
• Assist when needed in table settings and general dining room duties.
• Communicate any issues to Management.
• Contact appropriate individuals or department as necessary to resolve guest inquiries, situations and/or complaints.
• Assure that Guests are adhering to Rainbow Room Dress Code Standards.
• Changing the number of place settings per table at the client or guests request if changes occur during the event.
• Adding or taking away a complete table if the guests count or number of tables need changed.
• Be able to handle high stress situations when dealing with guests and the public.
• Perform other duties as assigned.

Skills & Qualifications

• Prior customer service experience in an upscale environment highly preferred.
• Organizational skills.
• Must adhere to all company specific safety policies.
• Be able to understand and communicate in English, both verbally and in writing.
• Work cooperatively with other team members.
• Able to take directions and constructive feedback from Management.
• Must have open availability including early mornings, late nights, weekends and holidays.
• Maintain a positive attitude in the work environment.
• Highest level of professionalism.
• Ability to work independently.
• Ability to handle guest demand(s) in a hospitable manner.
• Problem solving skills.
• Initiative and adaptability required.
• Maintain a professional appearance at all times.
• Possess excellent computer skills.
• Must be able to multi-task.

Other things to consider

• A significant portion of the workday requires walking and standing for extended periods of time.
• A significant portion of the workday requires walking and standing.
• Must be able to exert well-paced ability in limited space and to reach other locations of the restaurant on a timely basis.
• Must be able to bend, stoop, squat and lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• While performing the essential duties of this job the employee is frequently required to work in a limited physical space with variable atmospheric conditions including ventilation, lighting, smoke and extreme temperatures.
• Must be able to exert well-paced ability in limited space and to reach other locations of the restaurant on a timely basis.
• Must be able to work in an area where the noise level is usually moderate to loud.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to follow uniform and grooming guidelines.
• Must be able to follow all other policies implemented by Rainbow Room.

Compensation

The base compensation range for this role is $20.00 - $21.00 per hour.

Equal Opportunity

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

Job Location

New York, New York, United States

Position Type

Full time

Company Details

We firmly believe that our team members are the key to our success at the Rainbow Room. Our goal is to deliver the best guest experience and create special memories for all our customers. For our staff, we strive to provide an environment that offers challenging, stimulating and rewarding opportunities. Join our team and discover a work experience where new ideas are met with enthusiasm and where you can grow to your full potential. We are seeking individuals committed to delivering the best service in the hospitality industry, and who enjoy working as a team to create magical moments in one of the most iconic locations in the world.

Company Summary

Welcome to the Rainbow Room! View Careers at Tishman Speyer. Tishman Speyer is one of the leading owners, developers, operators, and managers of first-class real estate in the world, having managed a portfolio of assets since its inception of over 184 million square feet across the United States, Europe, Latin America and Asia.