Host

Torsap Thai Kitchen; Towson (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

Torsap Thai Kitchen in Towson, Maryland is seeking a Host or Hostess to manage guest greetings and reservations. In this role, you will create a welcoming atmosphere, efficiently seat guests, and ensure a smooth flow of customers. Key responsibilities include addressing guest concerns, maintaining cleanliness, and working collaboratively with front-of-house staff. If you have strong customer service skills and enjoy teamwork, we want to hear from you!

Qualifications

• Warmly greet guests as they arrive to create a welcoming atmosphere.
• Manage and confirm reservations, including wait lists and accurate wait times.
• Coordinate with wait staff to ensure efficient seating and table turnover.

Responsibilities

• Provide a positive first impression for guests entering the restaurant.
• Answer phone calls and respond to guest inquiries about the menu.
• Maintain cleanliness and organization of the host stand and lobby area.

Skills

Guest Greeting

Reservation Management

Seating and Escorting

Customer Service

Teamwork

Job description

A Host or Hostess is responsible for welcoming guests and managing the flow of customers within a restaurant or other hospitality setting. They manage reservations, seat guests, and provide a positive first impression to set the tone for the dining experience.

Key Duties and Responsibilities:

• Guest Greeting: Warmly greet guests as they arrive, providing a friendly and welcoming atmosphere.
• Reservation Management: Take and confirm reservations, manage waiting lists, and provide accurate wait times.
• Seating and Escorting: Seat guests efficiently, accommodating special requests, and escort them to their tables.
• Communication: Answer phone calls, provide menu information, and answer guest questions.
• Table Management: Monitor table turnover, coordinate with wait staff, and assist with clearing tables.
• Cleanliness: Maintain a clean and organized host stand and lobby area.
• Customer Service: Address guest concerns and ensure a positive dining experience.
• Teamwork: Work collaboratively with other front-of-house staff to ensure smooth service.