Host

Cooper's Hawk Winery and Restaurants; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Monthly Complimentary Wine Tasting for Two

Medical, Prescription, Dental, Vision Insurance

Company Matching 401(k) Retirement Savings Plan

Flexible Savings Accounts

Paid Time Off

Job summary

Cooper's Hawk Winery and Restaurants in Town of Florida is seeking a dedicated Host to provide a warm greeting to Guests by assisting with reservations and seating. You will supervise the dining room, engage with guests to enhance their experience, and maintain professional communication with the team.

The ideal candidate thrives in a team environment, is passionate about guest service, and is able to multitask effectively in a fast-paced setting. Flexible scheduling and a positive work atmosphere are guaranteed.

Qualifications

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.

Responsibilities

• Greet all Guests with hospitality.
• Supervise the dining room during service.
• Engage with Guests and answer questions.
• Assist Servers and maintain service effectiveness.

Skills

Guest service and hospitality

Teamwork

Communication skills

Multi-tasking abilities

Job description

The Cooper’s Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper’s Hawk Guests.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all Guests with hospitality and friendliness.
• Execute professional and informed phone skills when answering guest phone calls/inquiries.
• Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table.
• Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic.
• Manage special seating requests of guests consistent with table availability.
• Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency.
• Complete necessary side work during non-busy hours.
• Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience.
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook.
• Perform other duties as assigned.

What You’ll Need

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• An individual that thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to exert fast-paced mobility for periods of up to 6 hours in length.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation.
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Must be able to read, write and understand English.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.