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Host
Food & Beverage-MCH Egg Harbor, WI, US
POSITION: Host
POSITION REPORTS TO: Food & Beverage Manager
POISITON PURPOSE:
The Host at Horseshoe Bay Golf Club is responsible for creating a welcoming and accommodating environment for all members and guests upon arrival. This role manages reservations, provides accurate wait times, and escorts customers to designated dining and bar areas. The Host/Hostess ensures a positive dining experience from entry to departure by maintaining excellent customer service, organization, and communication with both guests and team members.
KEY RESPONSIBILITIES
- Welcome all members and guests upon arrival, ensuring a warm and professional greeting.
- Manage reservations efficiently to optimize seating arrangements and minimize wait times.
- Escort members to their assigned dining or bar areas, providing menus and introducing their server.
- Greet members upon departure, ensuring their experience was satisfactory.
- Coordinate with wait staff to communicate seating availability and optimize service flow.
- Maintain a clean and organized reception area, including the management of menus and promotional materials.
- Answer incoming phone calls, addressing member inquiries and reservation requests.
- Support wait staff as needed, ensuring smooth restaurant operations.
- Adjust music, volume, and lighting to suit the corresponding meal service and enhance the dining atmosphere.
- Build and maintain personal connections with members to enhance the club experience.
- Keep open lines of communication with the Manager on Duty (MOD) and the kitchen throughout shifts to ensure seamless service.
- Responsible for keeping the foyer and host area clean and tidy.
QUALIFICATIONS
- Previous experience as a host preferred.
- Sufficient understanding and ability to speak English to successfully perform role.
- Knowledge of restaurant etiquette and hospitality standards.
- Familiarity with health and safety regulations.
- Experience in managing reservations and seating arrangements.
- Excellent communication skills, both in-person and over the phone.
- Strong organizational skills with the ability to monitor the dining and bar areas effectively.
- Ability to lift and carry up to 50 lbs.
POSITION: Host
POSITION REPORTS TO: Food & Beverage Manager
POISITON PURPOSE:
The Host at Horseshoe Bay Golf Club is responsible for creating a welcoming and accommodating environment for all members and guests upon arrival. This role manages reservations, provides accurate wait times, and escorts customers to designated dining and bar areas. The Host/Hostess ensures a positive dining experience from entry to departure by maintaining excellent customer service, organization, and communication with both guests and team members.
KEY RESPONSIBILITIES
- Welcome all members and guests upon arrival, ensuring a warm and professional greeting.
- Manage reservations efficiently to optimize seating arrangements and minimize wait times.
- Escort members to their assigned dining or bar areas, providing menus and introducing their server.
- Greet members upon departure, ensuring their experience was satisfactory.
- Coordinate with wait staff to communicate seating availability and optimize service flow.
- Maintain a clean and organized reception area, including the management of menus and promotional materials.
- Answer incoming phone calls, addressing member inquiries and reservation requests.
- Support wait staff as needed, ensuring smooth restaurant operations.
- Adjust music, volume, and lighting to suit the corresponding meal service and enhance the dining atmosphere.
- Build and maintain personal connections with members to enhance the club experience.
- Keep open lines of communication with the Manager on Duty (MOD) and the kitchen throughout shifts to ensure seamless service.
- Responsible for keeping the foyer and host area clean and tidy.
QUALIFICATIONS
- Previous experience as a host preferred.
- Sufficient understanding and ability to speak English to successfully perform role.
- Knowledge of restaurant etiquette and hospitality standards.
- Familiarity with health and safety regulations.
- Experience in managing reservations and seating arrangements.
- Excellent communication skills, both in-person and over the phone.
- Strong organizational skills with the ability to monitor the dining and bar areas effectively.
- Ability to lift and carry up to 50 lbs.
The Member's Clubhouse offers lunch service 6 days a week, Tuesday through Sunday, and dinner service 5 nights a week, Wednesday through Sunday, from early May through late October.