Guest Experience Host - Golf Club & Clubhouse

HORSESHOE BAY GOLF CLUB 2006 LLC; Town of Egg Harbor (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Horseshoe Bay Golf Club 2006 LLC is seeking a friendly Host in Egg Harbor, WI. The role focuses on greeting members and guests, managing reservations, and guiding guests to seating areas across dining and bar spaces.

You will coordinate with wait staff to ensure smooth service, answer inquiries by phone, and maintain a clean foyer and host area throughout shifts. This position emphasizes excellent communication, professional hospitality, and the ability to adapt lighting and music to service

Qualifications

• Previous experience as a host is preferred.
• Sufficient understanding and ability to speak English to perform role.
• Knowledge of restaurant etiquette and hospitality standards.
• Familiarity with health and safety regulations.
• Experience in managing reservations and seating arrangements.
• Excellent communication skills, both in-person and over the phone.
• Strong organizational skills with the ability to monitor the dining and bar areas.

Responsibilities

• Welcome all members and guests upon arrival, ensuring a warm and professional greeting.
• Manage reservations efficiently to optimize seating arrangements and minimize wait times.
• Escort members to their assigned dining or bar areas, providing menus and introducing their server.
• Greet members upon departure, ensuring their experience was satisfactory.
• Coordinate with wait staff to communicate seating availability and optimize service flow.
• Maintain a clean and organized reception area, including the management of menus and promotional materials.
• Answer incoming phone calls, addressing member inquiries and reservation requests.
• Support wait staff as needed, ensuring smooth restaurant operations.
• Adjust music, volume, and lighting to suit the corresponding meal service and enhance the dining atmosphere.
• Build and maintain personal connections with members to enhance the club experience.
• Keep open lines of communication with the Manager on Duty (MOD) and the kitchen throughout shifts to ensure seamless service.
• Responsible for keeping the foyer and host area clean and tidy.

Skills

Customer service

Communication

Hospitality

English proficiency

Organization

Phone etiquette

Job description

Horseshoe Bay Golf Club 2006 LLC is seeking a friendly Host in Egg Harbor, WI. The role focuses on greeting members and guests, managing reservations, and guiding guests to seating areas across dining and bar spaces.

You will coordinate with wait staff to ensure smooth service, answer inquiries by phone, and maintain a clean foyer and host area throughout shifts. This position emphasizes excellent communication, professional hospitality, and the ability to adapt lighting and music to service