Host

100 Hard Rock Int'l USA, Inc; San Francisco (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock International seeks a friendly Host to be the first point of contact for guests, greets and seats customers, and helps guide them to various areas of the venue. You will also assist the team by maintaining a clean waiting area and answering questions with a positive attitude.

In this role you will welcome guests, ensure a memorable experience, and support servers, managers, and staff while upholding safety and sanitation standards.

Qualifications

• High school diploma or GED required.
• Remaining calm in a hectic, fast-paced environment.
• Demonstrating a high level of organization, attention-to-detail and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.

Responsibilities

• The Host is the initial contact with the guests.
• Therefore, it is essential to start guests off with a positive experience at the front door.
• A Host is anyone who greets, seats and pages guests.
• In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

Skills

Calm under pressure

Organizational skills

Positive attitude

Guest service orientation

Education

High school diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.

Benefits may vary with employment status.

To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Responsibilities

• The Host is the initial contact with the guests.
• Therefore, it is essential to start guests off with a positive experience at the front door.
• A Host is anyone who greets, seats and pages guests.
• In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED
• Remaining calm in a hectic, fast-paced
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests and co-workers.

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

Additional Requirements

• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines
• Practicing all general safety & sanitation standards
• Recycling products, where possible
• Maintaining HRC’s 5 core Values and Mission Statement
• This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates.
• Please see the Retail job description

Pay Range: $19 - $25/Hourly

Company Culture

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.

The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.

Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.

With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!