Outlet Server - Deep Cut

188 Tejon Gaming Authority; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

The Seminole Hard Rock Hotel & Casino is seeking a Server to provide superior service to guests in our vibrant dining rooms. You will take orders, describe daily specials, pair wines, and upsell menu items while maintaining a polished appearance and strict sanitation standards.

This role demands resilience, the ability to stand for long shifts, and excellent communication with guests and coworkers in a fast-paced, smoke-tinged casino environment.

Qualifications

• Two years of table service experience required.
• Familiar with food, beverage and wine service.
• Knowledge of table service procedures and etiquette.
• Excellent customer service skills.

Responsibilities

• Provide superior service to internal and external customers.
• Serve food and beverages according to standards.
• Assist guests with menu and beverage selection.
• Ensure guest satisfaction through quality checks.
• Maintain a well-groomed, neat, and clean appearance with attention to sanitation and safety.
• Anticipate and provide for guest needs; upsell where appropriate.
• Take orders, recite specials, and point items on the menu to customers.
• Stand for eight-hour shifts and move throughout the restaurant and kitchen.
• Communicate effectively with customers and staff at all levels.
• Perform tableside cooking, salads, desserts, and wine service.

Skills

Leadership

Interpersonal skills

Communication

Attention to detail

Computer skills

Flexible

Education

High School Diploma or GED

Two years table service experience

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description: The Server is responsible for providing superior service to both the internal and external customer. The Server is also responsible for serving food and beverages in accordance to company standards. Essential Duties & Responsibilities: Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc. Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge. Ensures guest satisfaction through food quality checks and responsiveness to guest complaints. Maintains a well‑groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety. Anticipates, identifies, and provides for guest needs. Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines. Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 20 pounds, as well as serve food items and beverages. Ability to review and comprehend all necessary documentation. Ability to take orders, recite specials, and point specific items out on the menu to customers. Ability to stand throughout an eight-hour shift. Ability to effectively and efficiently move throughout the restaurant and the kitchen area. Ability to communicate effectively with customers and all levels of employees. Must be flexible to work varying shifts and time schedules as needed. This position works in an environment that is subject to varying levels of smoke, crowds, and noise, the severity of which depends upon customer volume. Machines and equipment used, but not limited to, include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System. Performs other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses/certifications per Federal, State, and Gaming regulations.
• These skills and abilities are typically acquired through two years' table service experience.

SKILLS

Strong leadership and interpersonal skills Excellent interpersonal, oral and written communication skills. Meticulous, organized and accurate Extreme confidentiality. Familiarity with a variety of computer systems and applications. Be flexible to work varying shifts and time schedules as needed. Communicate effectively with all levels of employees and guests. Manage multiple details and tasks concurrently in a changing environment. Able to work effectively in a team environment. Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007- the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!