Attendant

144 Hard Rock Cafe International (Orlando) Inc; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Hard Rock Cafe International (Orlando) Inc is seeking Hard Rock Live Hosts to provide excellent guest service at events. You will seat guests, resolve ticketing issues, and assist with venue setup and breakdown, while maintaining a clean and safe environment.

Ideal candidates have a high school diploma, 1 year of customer service, and the ability to work evenings and weekends. English reading/writing skills and strong communication are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience, preferably in an entertainment venue.
• Ability to read, write and understand English.
• Ability to stand, walk, bend and move for extended periods.

Responsibilities

• Seat Guests accurately and resolve ticketing issues.
• Direct guests and answer questions to ensure a positive experience.
• Set up and break down for events, including chairs, tables, and equipment.
• Maintain a clean, safe, and entertaining environment for guests.
• Coordinate with security, kitchen, and sales to meet guest needs.

Skills

Customer service

English proficiency

Communication

Education

High school diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Hard Rock Live Hosts (otherwise known as Roadies) are responsible for providing excellent service at events to all areas of Hard Rock Live. Reporting to the Live Managers and the Rocker Supervisor they will ensure that every guest has the opportunity to enjoy a clean, safe and entertaining environment. This person must have experience providing a high level of guest service and with venue set up and break down. Maintain pleasant, friendly and professional demeanor with internal and external guests at all times. Seat Guests accurately and resolve any ticketing issues. Directing guests appropriately and answering guest’s questions. Set up and break down for all events, including but not limited to chairs, tables, bike racks, buffets, trash, etc. Performing duties such as cleaning, sweeping, and vacuuming. Effectively communicate escalated guest issues to the Live Manager and/or GM. Assist in providing the basics of service tasks such as covering positions, overseeing guest medical issues, monitoring an aisle, seating, directing guests, tending to any and all guests’ needs and set up & break down for events. Crowd control Maintain a positive working relationship with all departments within the building (e.g. Security, Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met. Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues are reported to Management. Maintaining and understanding general venue and company knowledge, including upcoming events, company initiatives and philanthropic initiatives This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• High school diploma or equivalent.
• One (1) years prior customer service experience, preferably in an entertainment venue environment.
• Able to work evenings, weekends and late nights.
• Must have the ability to read, write and understand English in a working
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!