Server

141 Hard Rock Cafe International (STP) Inc; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe International (STP) Inc is hiring for a server role in a fast-paced venue in San Antonio, TX. You will take guest orders, process payments, and deliver beverages and meals with a focus on exceptional guest experiences.

Responsibilities include providing accurate menu guidance, maintaining station cleanliness, and ensuring responsible alcohol service while creating memorable moments for guests.

Qualifications

• High School diploma or GED required.
• Food safety knowledge or certification may be required in some states.
• Cash handling and POS experience is preferred.

Responsibilities

• Taking guests' orders and entering them into a POS system.
• Running food to tables promptly and accurately.
• Handling cash and other forms of payment.
• Maintaining a clean and organized work station.
• Demonstrating knowledge of menu items and promotions.
• Engaging with guests to create memorable experiences.
• Directing guests to restrooms and seating areas as needed.
• Ensuring responsible alcohol service and checking IDs when appropriate.
• Performing opening, closing, and side duties as assigned.

Skills

Calm under pressure

Organization

Guest friendly attitude

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

PRIMARY RESPONSIBILITIES

• Taking guests’ orders .


• Running food.


• Handling cash & other forms of payment.


• Making proficient sales transactions - using a point-of-sale system.


• Properly checks I.D.s – for guests who appear to be under 30 years old.


• Demonstrating responsible alcohol service.


• Demonstrating impeccable product knowledge.


• Suggestive selling - using proven techniques.


• Answering questions - accurately and politely.


• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.


• Maintaining a clean & organized station – including pre-bussing & table maintenance.


• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.


• Demonstrating knowledge of all table/station numbers.


• Directing guests to areas & restrooms.


• Creating memorable experiences.


• Entertaining guests to create “Raving Fans.”

REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED equivalent.


• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.


• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.


• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.


• Ability to sit for extended periods of time.


• Ability to make repeating movements of the arms, hands, and wrists.


• Ability to express or exchange ideas verbally and perceive sound by ear.


• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.


• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.


• Ability to turn or twist body parts in a circular motion.


• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.


• Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

• Must be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements.


• Practicing all general safety standards.


• Maintaining a well-groomed appearance (“having a plan”).


• Following all uniform guidelines.


• Recycling products, where possible.


• Maintaining HRC’s 5 core Values and Mission Statement.


• Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!