Host/Cashier - Steakhouse

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino is seeking a Host for the Steakhouse to create a welcoming atmosphere and actively build guest relations. You will greet guests, arrange seating, and provide information about casino services while ensuring guest satisfaction and timely seating.

The role requires friendly, professional appearances, flexibility to work varying shifts, and the ability to communicate effectively with guests and staff.

Qualifications

• Two months of on-the-job training or related cashier or host experience.
• Excellent customer service skills.
• Must obtain and maintain licenses/certifications per Federal, State, and Gaming regulations.

Responsibilities

• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• Provides information on all Hard Rock Casino services and facilities to guests.
• Quotes accurate waiting times and handles guest waiting lists or reservations.
• In front-of-house areas, greets guests and answers inquiries before completing requests, ensuring guest satisfaction.
• May provide clean china, silverware and glassware upon request from customers.
• Attends to customer needs/requests, e.g., refilling beverages and condiments; assists wait staff with tray service as needed.

Skills

Customer service

Education

Two months on-the-job training

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Host Steakhouse

• -Creates an atmosphere that induces guests to make Hard Rock Casino their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• - Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• - Provides information on all aspects of Hard Rock Casino services and facilities to guests.
• - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
• - In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing requests, ensuring guest satisfaction.
• - May provide clean china, silverware and glassware upon request from customers.
• - May sets up tables with dishes, linen, flatware, etc.
• - Attends to customer’s needs/requests, i.e., refilling beverages, condiments.
• - Assists wait staff with tray service as needed.
• - Attend and participate in meetings, completing follow up as assigned.
• - Perform work regularly and predictably.
• - Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc)

• - Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• - Must successfully pass background check.
• - Must successfully pass drug screening.
• - Must be 21 years of age.

KNOWLEDGE OF:

• - Excellent customer service skills.
• - Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

ABILITY TO:

• - Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• - Be flexible to work varying shifts and time schedules as needed.
• - Ability to communicate effectively with all levels of employees and guests.
• - Ability to restock needed materials and retrieve dropped items.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!