Host

Ramirez Hospitality Group; Parker (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Ramirez Hospitality Group in Parker, CO, is seeking a Host to greet guests, manage seating, and maintain a clean hostess station. You will prepare and update the seating chart for each shift, assist with reservations, and communicate delays to guests as needed.

In this role you will handle phone inquiries, print receipts, and help the dining room during rush periods. Maintaining courtesy, speed, and accuracy will be essential to superb guest experiences.

Qualifications

• Ability to read and comprehend simple instructions and memos.
• Ability to communicate with customers and teammates clearly.
• Ability to manage seating, reservations, and a waiting list efficiently.

Responsibilities

• Prepares and maintains a seating chart for each shift and is familiar with the rotation order.
• Greets and seats customers in a courteous and timely manner and communicates delays on seating.
• Checks books for reservations and accommodates special needs.
• Answers telephone, takes reservations and inquiries, and prints receipts as needed.
• Keeps the front area clean and ready for guests; assists during rush periods by clearing tables.
• Communicates health and safety concerns to management.

Skills

Customer service

Communication

Multitasking

Tools

POS system

Reservation system

Job description

Job Title: Host

Reports to: GM

Summary: Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the restaurant and keeps the area around the front entrance and hostess station as clean and orderly as possible by performing the following duties.

Duties and Responsibilities

• Prepares and maintains a seating chart for each shift and is familiar with the
• rotation order.
• Wipes down menus and keeps free from any food particles, keeps up with kids menus.
• Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating and starts a waiting list.
• Checks books for any reservations.
• Accommodates special needs of customers and communicates any needs to appropriate staff.
• Assists dining room staff during rush periods by cleaning tables whenever possible.
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e., notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Answers telephone in a professional manner, takes reservations, takes and answers customer inquiries.
• Writes messages down for employees and delivers those messages when the opportunity presents itself.
• Communicates customer and/or employee difficulties to management.
• Applies knowledge of full menu and other restaurant information such as restaurant hours and types of payment.
• Enters computer and prints receipt as well as prepares to-go items necessary to fill order along with condiments, other food items and utensils.
• Completes opening and closing duties in accordance with approved procedures.
• Communicates any health and/or safety concerns/violations immediately to

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill. and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the esse1tial functions.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually loud.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.