Host

Crown Shy; New York (NY); On-site; Full time

Job summary

An established industry player is seeking a personable Host to join their vibrant team. In this full-time role, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities include greeting guests, escorting them to their tables, and assisting the dining room staff. The ideal candidate will have a passion for customer service, experience in a fast-paced environment, and a commitment to guest satisfaction. This dynamic role offers the chance to work in a Michelin-starred restaurant known for its exceptional dining experience. Join a team where your contributions will make a significant impact on the restaurant's success!

Benefits

Krankenversicherung

Lebensversicherung ohne Kosten

Mitarbeiterunterstützungsprogramm

40% Rabatt auf Speisen

Empfehlungsboni

Qualifications

• Mindestens 2 Jahre Erfahrung in einem schnelllebigen Restaurant in NYC.
• Fähigkeit, mindestens 50 Pfund zu heben und zu tragen.

Responsibilities

• Begrüßen und begleiten Sie Gäste mit einem warmen, freundlichen Lächeln.
• Kommunizieren Sie wichtige Informationen an das Servicepersonal.

Skills

Gastfreundschaft

Teamarbeit

Kundenservice

Kritik annehmen

Education

Erfahrung in der Gastronomie

Tools

Resy

Job description

Join to apply for the Host role at Crown Shy.

Crown Shy is the first solo project of Chef James Kent. Inspired by James’s upbringing in downtown New York and his experience leading the city’s most celebrated kitchens, Crown Shy is a neighborhood seasonal restaurant elevated by fine dining training and technique.

Located on the ground floor of Art Deco masterpiece 70 Pine Street, the dining room and bar occupy a series of rooms with floor to 16-foot-ceiling windows leading to an open kitchen.

The food at Crown Shy is rooted in European technique but draws inspiration from around the world, primarily the flavors from our childhoods, traveling, and the diverse cuisine in New York City.

Crown Shy has been awarded 1 Michelin star & 2 stars by the NYT and has been acknowledged as one of the most popular new restaurants in the city by multiple publications.

As a Host at Crown Shy, you are responsible for cooperating with the Maitre’D and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor and a genuine smile with eye contact. You will escort them to their assigned table, present the QR code menu, ask for water preferences, and assist the dining room staff in serving water to the guests, always communicating important guest information to the proper parties. The Host must be capable of working in a team-oriented environment to achieve the restaurant’s common goal of guest satisfaction. The Host must be personable with guests and be able to anticipate their needs. The role of the Host is integral to the success of the restaurant.

Crown Shy believes in a ‘whole house’ mentality and we expect all departments (Pastry, Savory, Dining Room, and Facilities) to support and motivate each other to achieve our goal of guest satisfaction. As a Host, you will interact with all of these departments regularly and should be able to communicate effectively and respectfully with your co-workers & managers.

This is a full-time position and requires flexible schedule availability, including nights, weekends, and brunches. Crown Shy is open 7 days a week. The rate for this position ranges from $15 an hour to $18 an hour (based on experience) + gratuities.

Our restaurants offer access to insurance enrollments (must maintain 25 hours per week), no cost life insurance, a short-term disability policy, an Employee Assistance Program (with access to free mental health counseling), 40% dining discounts at group restaurants, referral bonuses, and more!

Candidate Requirements

• Must have 2 years + experience in a fast-paced NYC restaurant as a Host
• Experience working with Resy is preferred
• Must be able to lift & carry at least 50 pounds
• Must be able to stand for long periods of time
• Must be comfortable with repetitive motions (such as walking, bending & standing)
• Must be knowledgeable of Industry critics & awards
• Must have full schedule availability
• Must be able to take constructive criticism and work well in a team dynamic

Service Responsibilities

• Be warm, knowledgeable, and noticeably appreciative
• Accommodate guests by making each individual feel welcome
• Act professionally and always maintain composure
• Identify and report problems to management immediately
• Be aware of service flow, dining timing, and adjust for each guest’s individual needs
• Implement and follow steps of service

For more details about Crown Shy, part of Kent Hospitality Group, please visit here.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Restaurants