HOST

Wish You Were Here Group; New York (NY); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Wish You Were Here Group is seeking a courteous hospitality professional in New York to guide guests to their tables and interact with guests and staff in a gracious manner.

The role emphasizes front-of-house duties, reservation handling, and teamwork within a fast-paced, high-volume restaurant environment in a dynamic hospitality setting.

Qualifications

• Experience in a high-volume restaurant or hospitality setting.
• Previous host/hostess experience preferred.
• Ability to stand for extended periods and lift/move light loads.

Responsibilities

• Guide guests to the correct table as directed by the maître d’.
• Interact with guests, colleagues, and supervisors in a courteous, hospitable manner.
• Maintain professional appearance as directed by handbook.
• Take and process guest reservations and assist with incoming inquiries.
• Assist with opening/closing procedures and side-work as directed.

Skills

Hospitality

Guest service

Communication

Teamwork

Multitasking

Job description

Job Summary

Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Description

Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipates and accommodates needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations for guests.
• Assists with incoming calls and answering questions from guests.
• Responsible for checking guests’ coats and other belongings (where applicable).
• Assists with setting up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures that all appropriate menus are printed and ready for service.
• Responsbile for making sure all menu books are organized with current menus.
• Collects menus throughout venue during shift.
• Performs opening side-work as prescribed.
• Performs closing side-work as prescribed.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Education, Experience and Skill Requirements

• Company in-venue host training.
• Previous hospitality experience.
• Previous host experience.
• Experience in a high-volume restaurant/nightclub/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.