Host

Phelan Family Brands / Keewaydin's on 5th; Naples (FL); Presencial; USD 18.000 - 23.000; Jornada completa

Descripción de la vacante

Phelan Family Brands is a family-owned restaurant group in Naples, Florida, seeking friendly hosts/hostesses to warmly welcome guests, seat them, and provide attentive service throughout the dining experience.

You will manage wait times, assist guests waiting outside, present menus, coordinate with servers and managers, and ensure cleanliness and readiness at the host stand.

This role emphasizes excellent communication and a welcoming attitude from arrival to departure.

Formación

• Warmly greets and seats guests.
• Takes guest information and provides accurate wait quotes.
• Interacts with waiting guests to make waits pleasant.
• Operates the electronic seating system to balance server rotation.
• Presents menus, informs guests of specials, and introduces servers.
• Communicates with managers about business fluctuations.
• Maintains clean, organized host stand and supplies.

Responsabilidades

• Greet and seat guests warmly and manage seating flow.
• Provide wait estimates and alternatives for guests waiting for tables.
• Assist waiting guests including children with comfortable waiting options.
• Run the seating system to ensure proper server rotation.
• Present menus, share specials, and coordinate with servers.
• Update managers on guest flow and table status.
• Keep host area clean, stocked, and organized for smooth operations.
• Answer menu inquiries and direct to-go guests as needed.

Descripción del empleo

Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth.

Job Summary:

Primary responsibility is to warmly welcome and seat our guests and to deliver hands on service throughout the entire guest experience. Constant guest interaction is the host and hostess’s specialty.

Duties / Responsibilities/ Job requirements:

• Warmly greets and seats our guests. Creates regulars by interacting with guests throughout their dining experience.
• Takes guest information and provides accurate wait quote to guests when tables are not immediately available.
• Interacts with “waiting” guests, including children, to ensure that their wait is pleasant. Provides alternatives to guest waiting areas, such as outside on a bench or a seat at the bar.
• Runs the electronic seating system to ensure server rotation is maintained.
• Presents menus to guests, informs them of specials, and introduces the server by name. Informs the servers when they are sat.
• Communicates with managers to inform them of business fluctuations.
• Observes tables and keeps track of clean, dirty and occupied tables. Pre- bus and bus tables as needed. Inform bussers of dirty tables.
• Takes drink or appetizer orders as needed.
• Maintains filled water and tea pitchers, regularly tours the restaurant to interact with our guests and to provide refills to seated guests.
• Interacts regularly with seated guests to attend to any needs that the server may have missed or the guest needs.
• Cleans, organizes and stocks menus at the host stand.
• Maintains an adequate supply of Kid’s menus and crayons for waiting and seated guests.
• Answers the phone and any questions concerning the menu and restaurant.
• Takes and fill to go orders if applicable.
• Directs to go guests to the appropriate section of the restaurant.
• Maintains clean restrooms throughout shift, checking them every fifteen minutes. Sweeping the front area frequently.
• Creates a friendly and inviting welcome to all job applicants. Maintains a good supply of applications and other hiring paperwork at the host area.
• Ensures that management is aware of all waiting applicants and other appointments.
• Upon their departure, holds the door for our guests and warmly thanks them for their patronage.