Host

Phelan Family Brands; Fort Myers (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Phelan Family Brands is seeking a friendly host/hostess to warmly greet and seat guests, delivering attentive service throughout the dining experience.

Primary duties include managing wait times, guiding guests, and coordinating with servers to ensure a smooth guest flow. Strong communication and a welcoming demeanor are essential for success in this role.

Qualifications

• Friendly, professional greeting and seating of guests.
• Excellent communication and interpersonal skills.
• Able to manage guest expectations during peak times.

Responsibilities

• Warmly greet and seat guests; create regulars through engagement.
• Provide accurate wait times when tables are busy; offer alternatives.
• Manage seating rotation using the electronic seating system.
• Present menus and inform servers when guests are seated.
• Assist with bus/kitchen areas as needed.
• Answer phone questions about menu and restaurant.
• Direct to-go guests to the appropriate section.

Skills

Guest service

Communication

Guest interaction

Multitasking

Tools

Electronic seating system

POS system

Job description

Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team.At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth.

Job Summary:

Primary responsibility is to warmly welcome and seat our guests and to deliver hands on service throughout the entire guest experience. Constant guest interaction is the host and hostess's specialty.

Duties / Responsibilities/ Job requirements:

• Warmly greets and seats our guests. Creates regulars by interacting with guests throughout their dining experience.
• Takes guest information and provides accurate wait quote to guests when tables are not immediately available.
• Interacts with "waiting" guests, including children, to ensure that their wait is pleasant. Provides alternatives to guest waiting areas, such as outside on a bench or a seat at the bar.
• Runs the electronic seating system to ensure server rotation is maintained.
• Presents menus to guests, informs them of specials, and introduces the server by name. Informs the servers when they are sat.
• Communicates with managers to inform them of business fluctuations.
• Observes tables and keeps track of clean, dirty and occupied tables. Pre- bus and bus tables as needed. Inform bussers of dirty tables.
• Takes drink or appetizer orders as needed.
• Maintains filled water and tea pitchers, regularly tours the restaurant to interact with our guests and to provide refills to seated guests.
• Interacts regularly with seated guests to attend to any needs that the server may have missed or the guest needs.
• Cleans, organizes and stocks menus at the host stand.
• Maintains an adequate supply of Kid's menus and crayons for waiting and seated guests.
• Answers the phone and any questions concerning the menu and restaurant.
• Takes and fill to go orders if applicable.
• Directs to go guests to the appropriate section of the restaurant.
• Maintains clean restrooms throughout shift, checking them every fifteen minutes. Sweeping the front area frequently.
• Creates a friendly and inviting welcome to all job applicants. Maintains a good supply of applications and other hiring paperwork at the host area.
• Ensures that management is aware of all waiting applicants and other appointments.
• Upon their departure, holds the door for our guests and warmly thanks them for their patronage.