Host

Homegrown Hospitality Group; Myrtle Beach (SC); On-site; USD 9,600 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life Insurance

Disability insurance

401(k) with company match

Paid time off

Job summary

The Homegrown Hospitality Group is seeking a Host to warmly greet guests and seat them promptly as the first point of contact. This role ensures guests are seated in a timely manner and that all guest needs are managed with urgency in a friendly and helpful way.

The responsibility includes managing the seating waitlist, communicating wait times, and assisting with takeout orders while supporting the front of house team.

Qualifications

• Minimum age 16 years old.
• Alcohol Safety Certification to be obtained within 7 days of training.
• Prior experience in restaurant or customer service preferred.
• Superior customer service and hospitality skills.
• Knowledge of sanitation, food safety and security procedures.
• Knowledge of Homegrown Hospitality Group menus and ability to suggest items to guests.
• Awareness of promotions and events to inform guests.
• Excellent verbal communication and interpersonal skills.
• Strong time management and organizational skills.
• Ability to follow service times while engaging guests.

Responsibilities

• Provide warm welcome to guests and ensure timely seating.
• Communicate wait times accurately and keep guests informed.
• Manage seating waitlist and balance tables for quality guest experience.
• Notify guests of specials and pass information to servers.
• Assist with takeout orders and answer phones as needed.
• Assist servers with running food and bussing tables.
• Maintain cleanliness and organization of the host station and restock as needed.
• Address guest concerns with urgency and escalate to management when required.
• Thank guests and solicit feedback, inviting them to return.
• Support Front of House and help reset tables for new guests.
• Answer phones, take reservations and takeout orders as required by location.
• Balance cash drawer at shift start/end and help prepare restaurant for next shift.

Skills

Verbal communication

Customer service

Time management

Teamwork

Reliability

Tools

POS systems

Job description

The Homegrown Hospitality Group is looking for an Hostto positively represent Homegrown Hospitality Group as a first point of contact for Guests. This role is responsible for ensuring Guests are seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a friendly and helpful manner.

The Homegrown Hospitality Group consists of 9 different business concepts and over 15 locations located throughout South Carolina in Charleston, Columbia, and Myrtle Beach. Multiple concepts, multiple locations, one big family!

BENEFITS FOR QUALIFYING EMPLOYEES

• Medical
• Dental
• Vision
• Life Insurance
• Short- and Long-Term Disability
• Health Incentive Account
• Health Reimbursement Account
• Employee Discount Program
• Tenured Employee Reward Program
• 401(k) with Company Match
• HHG Financial Stability Grants
• HHD Education Grants
• Paid Time Off

RESPONSIBILITIES

• Provide warm welcome to incoming guests by opening the door and ensuring timely seating
• Accurately communicate waiting times to Guests and maintain timely communication to ensure Guests are kept informed in regard to their seating status
• Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure quality Guest experience
• Notify Guests of specials and promotions and that their server will be with them promptly, and notify server of new Guests
• Assist with the assembling of takeout orders and assist in answering telephones when necessary
• Assist Servers with running food and bussing table, but does not serve alcohol if under the age of 21 and not certified in Alcohol Safety
• Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
• Anticipate and respond to customer concerns and / or complaints and bring any issues to the attention of the manager with a sense of urgency
• Thank Guests as the leave and solicit feedback about the quality of service their personal experience; invite Guests to return in the future
• Assist Front of House Team Members
• Bus and pre-bus tables and deliver food to Guests when necessary, help reset tables
• Answer phone, take reservations and takeout orders as required per location
• Count and balance drawer at the beginning and end of the shift
• Help clean the restaurant at the end of shift to prepare it for next shift or day

QUALIFICATIONS

• Minimum age of 16 years old
• Alcohol Safety Certification, company provided within the first 7 days of training, if not already certified
• Prior experience in restaurant or customer service role
• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledgeable of Homegrown Hospitality Group’s food and beverage menus and ability to make suggestions to Guests to increase ticket sales
• Knowledgeable of current marketing promotions and up-coming events to proactively inform guests
• Excellent verbal communication and interpersonal skills in order to serve Guests
• Skilled in time management and organization with excellent attention to detail
• Ability to take direction and execute team and company objectives
• Basic mathematical skills and the ability to handle money accurately
• Basic knowledge of Point of Sales systems
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
• Ability to follow specific service time and guidelines while at the same time engaging guests & customizing their experience
• Ability to maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
• Interaction:
• Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
• Maintain positive working relationships with all Team Members and managers
• Exceed our guest’s expectations every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Ability to positively represent Homegrown Hospitality Group as the first point of contact in the restaurant

SALARY RANGE

$7.25 - $15 / Hour

ABOUT THE HHG CULTURE

As the Homegrown Hospitality Group continues to grow, we recognize that our success depends on exceeding the expectations of our loyal patrons.

Our success has always been rooted in a simple philosophy.

• Provide every guest great hospitality, every time.
• Maintain consistency from day to day, year to year, restaurant to restaurant.
• Commitment to giving back to the communities that nurture us.