Host

Shell Shack, Inc.; Mesquite (TX); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Competitive wage

Meal discounts

Flexible schedule

Advancement opportunities

Job summary

Shell Shack, Inc. is seeking a friendly Host/Hostess to be the first point of contact for guests. You will greet guests, manage reservations, and guide them from arrival to departure, ensuring a smooth and positive experience.

Responsibilities include escorting guests to tables, presenting menus, and maintaining a clean host stand. Strong communication and organizational skills are essential in a fast-paced environment.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills required.
• Professional appearance and demeanor expected.
• Ability to stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Manage reservations and waitlists using the reservation system.
• Escort guests to tables and present menus.
• Maintain a clean, organized host stand and waiting areas.
• Coordinate with servers and managers about seating and guest needs.
• Answer phones and take reservations with accuracy.
• Assist with special seating requests and guest accommodations.
• Monitor dining room flow to maximize seating efficiency.
• Support team with service tasks as needed.

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Composure

Job description

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

Summary

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

Key Responsibilities

• Greet guests as they arrive and provide a friendly, welcoming first impression.
• Manage reservations and waitlists efficiently using the reservation system or seating chart.
• Escort guests to their tables and present menus.
• Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
• Communicate accurately with servers and managers regarding guest needs and table availability.
• Answer phone calls, take reservations, and provide restaurant information as needed.
• Assist with special requests such as seating arrangements or guest accommodations.
• Monitor dining room flow and coordinate seating to maximize efficiency.
• Support team members by assisting with service tasks when needed.

Qualifications

• Previous host/hostess or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, polished appearance and demeanor.
• Ability to remain calm and composed in a fast-paced environment.
• Strong organizational skills and attention to detail.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to occasionally lift up to 20 lbs.
• Comfortable working in a fast-paced, high-volume environment.

Benefits

• Competitive hourly wage
• Employee meal discounts
• Flexible scheduling
• Opportunities for advancement into other roles