Host

R365hire; Lowell (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Gilmore Collection in Michigan invites applications for a friendly Host to welcome guests and seat them for a memorable dining experience. You will be the first impression, guiding guests from arrival through departure with warm hospitality.

Ideal candidates bring guest-service experience, strong communication, attention to detail, and flexibility to work evenings, weekends, and holidays as part of a collaborative restaurant team.

Qualifications

• Customer service experience in hospitality or similar role.
• Excellent verbal and written communication.
• Strong attention to detail in a fast-paced setting.
• Flexible to work evenings, weekends, and holidays.
• Ability to work well in a collaborative team.

Responsibilities

• Greet guests and manage reservations for smooth seating.
• Address special requests and dietary needs to enhance satisfaction.
• Serve as liaison between guests and staff for clear communication.
• Keep front-of-house areas clean and well-presented; manage menus.
• Ensure safety and sanitation standards are followed at all times.

Skills

Customer service

Communication

Attention to detail

Adaptability

Team collaboration

Job description

Position Overview

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

COOKING WITH CHARACTER

As an established leader in West Michigan's restaurant and entertainment industry for over 30 years, the Gilmore Collection has had the privilege of working with and developing some of the country's most talented hospitality professionals. We have opportunities and career paths for individuals of all skill levels.

I was referred to this position by a current employee.

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