Host

Monkeypod Kitchen by Merriman; Lahaina (HI); On-site; USD 35,000 - 52,000; Full time

Job summary

Monkeypod Kitchen by Merriman in Lahaina, HI is seeking a friendly host/guest services teammate to assist guests with reservations, seat guests, and maintain a smooth flow during busy service periods.

You will answer phones promptly, manage wait lists, and support servers by organizing seating and ensuring guest needs are met with attentiveness and a team-driven attitude.

Qualifications

• Customer-focused hospitality and guest service experience.
• Ability to work under pressure in a fast-paced restaurant.
• Strong safety awareness and proper equipment handling.

Responsibilities

• Assist guests with reservations using Open Table system.
• Seat guests and provide menus, silverware, and supplies as needed.
• Answer phone calls within 3 rings in a friendly, professional manner.
• Manage reservation wait sheet and operate the electronic pager system.
• Learn servers' names and sections, rotating seating based on availability.
• Stay dependable, report to work on time, and follow attendance policies.

Skills

Customer oriented

Working under pressure

Safety

Active listening

Communication

Response to direction

Teamwork abilities

Friendly

Neat and well groomed

Job description

Location: Lahaina, HI

Employment Type: Full-Time

Salary: Competitive

Job Description

• Assist guests in making reservations as they call or arrive at the restaurant utilizing Open Table reservation system.
• Assist servers in making table assignments for guests based on reservation size, time, and restaurant availability according to Open Table.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Seat guests correctly at assigned tables and provide them with necessary supplies such as menus, silverware, high chairs, etc.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting coworkers.
• Effectively organize and utilize Open Table's reservation wait sheet.
• Operate the electronic pager system according to the wait sheet and table availability.
• Learn each server's name and corresponding section each shift and effectively rotate seating based on table availability.
• Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu as well as clean and restock the greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.

Requirements

• Customer Oriented - Ability to take care of the guests' needs while following HCR procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and in a fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management.
• Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor towards others.
• Neat and Well Groomed.
• Must be able to do the following constantly: stand, walk, and lift/carry 11-20 lbs.
• Must be able to do the following frequently: use hands/fingers, reach outward, climb (stairs), bend, and push/pull 10-25 lbs.
• Must be able to do the following occasionally: reach above shoulder, squat or kneel, lift/carry 21-20 lbs, and push/pull 26-40 lbs.