Host

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) Matching

EAP

PTO

Travel Discounts (ClubGo)

Tuition Reimbursement

Culture

Job summary

Holiday Inn Club Vacations Incorporated at Orange Lake Resort in Kissimmee, FL invites you to join our guest services team as a Host. You will warmly welcome guests, seat them, and help manage wait lists in a busy dining room while delivering a friendly, professional experience.

This role supports servers, liaises with management on guest needs, and ensures accessibility, safety, and accurate seating. A high school diploma or GED and strong English communication are required; experience in

Qualifications

• Must have superior guest relations skills and the ability to answer guest inquiries about the Resort.
• Must have proper phone etiquette to take to-go orders.
• Must be able to stand and walk for long periods of time.
• Must have demonstrated exceptional verbal and written communication skills.
• Must be able to clearly speak, write and understand the English language.
• Must be able to multi-task in a high volume and high demand work environment.
• Must be able to learn and understand dining room and menu offerings.

Responsibilities

• Warmly welcome guests, seat guests and bid a fond farewell and invite for a return visit.
• Uses organization skills to run a waitlist, gauge the kitchen, servers and overall dining room performance; determines where guests will be seated.
• Ensures that large group's requirements are met, including services needed for small children, as well as for individuals with disabilities or food allergies.
• Inspects and maintains the arrival area, doors, windows as well as menu covers and inserts.
• Multi-tasking in a high volume and high demand work environment and Understands the dining room and menu offerings

Skills

Guest relations

Phone etiquette

Verbal communication

Written communication

Multi-tasking

English fluency

Education

High School diploma or GED

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.

The Host will be responsible for greeting and seating guests, as well as, assisting servers as needed. The Host will liaise with management regarding inordinate guest flow, special requests/occasions, and customer feedback. The Host will also be responsible for overall greet and goodbye ceremonies.

COMPANY BENEFITS

• Matching 401(k)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Travel Benefits, Discounts & FREE Vacations points through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS

• Warmly welcome guests, seat guests and bid a fond farewell and invite for a return visit.
• Uses organization skills to run a waitlist, gauge the kitchen, servers and overall dining room performance; determines where guests will be seated.
• Ensures that large group's requirements are met, including services needed for small children, as well as for individuals with disabilities or food allergies.
• Inspects and maintains the arrival area, doors, windows as well as menu covers and inserts.
• Multi-tasking in a high volume and high demand work environment and Understands the dining room and menu offerings

EDUCATION and/or EXPERIENCE

• High School diploma or GED equivalent or an equivalent combination of training, education and experience.

QUALIFICATIONS

• Must have superior guest relations skills and the ability to answer guest inquiries about the Resort.
• Must have proper phone etiquette to take to-go orders.
• Must be able to stand and walk for long periods of time.
• Must have demonstrated exceptional verbal and written communication skills.
• Must be able to clearly speak, write and understand the English language.
• Must be able to multi-task in a high volume and high demand work environment.
• Must be able to learn and understand dining room and menu offerings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.