Host

Marriott Jacksonville; Jacksonville (FL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) Savings Plan with matching

Hotel room discount

Job summary

HEI Hotels and Resorts in Jacksonville invites applications for a full-time host/hostess position at our restaurant location. You will warmly greet guests, manage seating, and support daily dining room operations to ensure a memorable guest experience.

Responsibilities include guiding guests, communicating with the team, handling reservations, and maintaining dining room setup. The role requires friendly, proactive service and reliability in a fast-paced environment.

Qualifications

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

Responsibilities

• Meet and greet guests as they arrive, offer seating options and escort to table.
• Read, maintain, and log daily communications between shifts and management.
• Maintain proper set-up of dining room and assist with reservations and special events.
• Coordinate with team to ensure smooth service and guest satisfaction.
• Adhere to attendance rules and be available to work regularly.
• Perform other related duties as assigned by management.

Skills

Guest requests understanding

Menu knowledge

Effective communication

Team relations

Job description

About UsElevate your career in the heart of downtown Jacksonville Florida. The Marriott Jacksonville Downtown is situated in the heart of the River City district. We love to play as hard as we work, so taking in a live show, football game, or concert, before or after work, is just one of the perks we enjoy at our location. Public transportation is convenient with several different options via skyline, bus, or electric scooter. It is such an exciting time to join our team as we embark on a new journey to renovate our entire building, so we can be proud of our brand-new rooms and public spaces. We pride ourselves on taking care of our team, so our team can take care of the guests. Come join the JAXMD team and stay for the fun!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewThe host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.Essential Duties and ResponsibilitiesMeet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.Maintain proper set-up of dining room.Receive records and make any necessary arrangements for reservations and special functions in the restaurant.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsAbility to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.Ability to remember, recite and promote the variety of menu items.Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.Ability to establish and maintain effective working relationships with associates, customers, and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.