Room Service Server/Busser

HEI Hotels & Resorts; Jacksonville (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Vacation and holiday time

Pet insurance

Life insurance options

Short and long-term disability

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts in Jacksonville, FL is hiring a Room Service Attendant to deliver food and beverage orders and ensure a positive guest experience. You will set up, deliver, and service meals, maintain sanitation, and assist with VIP amenities while upholding hotel standards.

The role requires ability to lift up to 100 lbs, strong communication, and teamwork in a busy setting. Previous hotel or hospitality experience is preferred; the position is on-site with full-time hours and benefits

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry up to 100 lbs.
• Ability to transport large trays weighing up to 30 lbs.
• Effective verbal and written communication skills.

Responsibilities

• Set up and deliver all food and beverage orders per company standards.
• Conduct floor sweeps and retrieve all food and beverage trays for sanitation.
• Set up and deliver VIP amenities.
• Service hospitality suites per Banquet Event Orders and policies.
• Complete shift side work as outlined in operating procedures.
• Respond to guest needs and report issues to supervisor.
• Handle cash and follow company policies.
• Maintain regular attendance and perform other duties as assigned.

Skills

Hotel experience

Guest communication

Lifting and carrying

Verbal and written communication

Job description

About Us

Elevate your career in the heart of downtown Jacksonville Florida. The Marriott Jacksonville Downtown is situated in the heart of the River City district. We love to play as hard as we work, so taking in a live show, football game, or concert, before or after work, is just one of the perks we enjoy at our location. Public transportation is convenient with several different options via skyline, bus, or electric scooter. It is such an exciting time to join our team as we embark on a new journey to renovate our entire building, so we can be proud of our brand-new rooms and public spaces. We pride ourselves on taking care of our team, so our team can take care of the guests. Come join the JAXMD team and stay for the fun!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.