Barista

HEI Hotels & Resorts; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical and Dental through Anthem BCBS

Vision through EyeMed

Vacation, Sick and Holiday programs

Pet insurance through ASPCA

401(k) with company match

Hotel room discounts

YouDecide program

Job summary

HEI Hotels & Resorts operates a downtown Jacksonville venue seeking a team member to deliver top-notch guest service at the outlet. You will greet guests, take and fulfill orders, and ensure prompt, courteous service while maintaining a clean, attractive space.

The role includes cash handling, POS usage, and balance at shift end. Candidates should have basic math, calm conflict-resolution skills, and clear communication.

Qualifications

• Basic mathematical skills for cash handling and pricing.
• Ability to operate a keyboard and POS procedures.
• Ability to resolve conflicts and maintain guest satisfaction.
• Ability to sit/stand for extended periods and work in confined spaces.
• Strong verbal and written communication adaptable to audiences.

Responsibilities

• Greet customers immediately with a friendly welcome and understand requests.
• Prepare customers' orders as requested accurately and efficiently.
• Ring guest checks, close payments via cash, card, or house charges.
• Ensure guest satisfaction and tactfully resolve issues as needed.
• Maintain high standards for product preparation and cleanliness.
• Comply with accounting guidelines, balance bank, and manage cash.
• Balance house bank at shift end and adhere to attendance rules.
• Perform other job-related duties as assigned.

Skills

Cash handling

POS system

Conflict resolution

Customer service

Communication

Tools

Point of Sale (POS) system

Job description

About Us

Elevate your career in the heart of downtown Jacksonville Florida. The Marriott Jacksonville Downtown is situated in the heart of the River City district. We love to play as hard as we work, so taking in a live show, football game, or concert, before or after work, is just one of the perks we enjoy at our location. Public transportation is convenient with several different options via skyline, bus, or electric scooter. It is such an exciting time to join our team as we embark on a new journey to renovate our entire building, so we can be proud of our brand-new rooms and public spaces. We pride ourselves on taking care of our team, so our team can take care of the guests. Come join the JAXMD team and stay for the fun!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.

• Prepare customers' orders as requested accurately and efficiently.

• Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).

• Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.

• Maintain the highest level of standards for all product preparation.

• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.

• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.

• Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.

• Ability to operate a keyboard and Point of Sale procedures.

• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.

• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.