Host

Paséa Hotel & Spa – Huntington Beach, CA; Huntington Beach (CA); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Paséa Hotel & Spa – Huntington Beach, CA is seeking a friendly Host/Hostess to greet guests, seat them, and guide them to tables at peak times. You will provide menus, answer questions about our dining options, and record reservations.

This role requires excellent communication, a professional demeanor, and cash handling experience. You will support servers, maintain a clean hostess stand, and help resolve guest questions to ensure memorable dining experiences.

Formación

• Prior customer service and cash handling experience.
• Excellent communication and interpersonal skills.
• Professional demeanor and positive attitude.
• Ability to use telephone and computer systems used at the hotel.

Responsabilidades

• Greets guests upon arrival and seats them at their table.
• Provides guests with a menu and information about dining options.
• Maintains a waiting list and records party size.
• Notifies guests when their table is ready and manages seating flow.
• Assists servers by delivering menus and guiding guests to their seats.
• Keeps hostess stand and dining area clean; handles check presenters and wine lists as needed.
• Resolves guest questions and reports issues to management when necessary.

Conocimientos

Customer service

Cash handling

Communication

Interpersonal skills

Descripción del empleo

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentPacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentWhat You Will AccomplishGreets guests upon arrival and seats them at their table. Provides them with a menu and provides general information about the restaurants and meal options at the hotel.Prepares/maintains a list of guests waiting to be seated. Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available. Accommodates special seating requests when possible while balancing customer flow at tables. Keeps supervisor informed about guest counts and wait times.Provides seated guests with a menu and introduces them to the server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.Checks in with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart and invites them to return at a future date.Follows all standard food handling, sanitation, and health department guidelines.Answers telephone and assists guests by recording reservations, providing information about menu options, and restaurant location. Responds to guest inquiries about the property and location of key areas such as restrooms, lobby, other food/beverage establishments, etc.Remains aware of current house count, visiting VIPs, and hotel events to provide excellent service.Assists service staff by running food, refilling beverages and bussing tables in dining room if needed.Ensure menus, check presenters and wine lists are kept clean and in good condition. Maintains cleanliness of work areas and hostess stand throughout the day. Makes silverware rollups throughout the shift. Checks the restroom and perimeter of the restaurant regularly for cleanliness and reports any needs to housekeeping staff.Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.What You Will BringPrior customer service and cash handling experiencePositive attitude and professional demeanorCommunication and interpersonal skills with a commitment to a high level of guest satisfactionGreat If you haveAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsAbility to deal with problems involving a few concrete variables in standardized situationsAbility to learn and use telephone and computer systems used at the hotel-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.