Host

TMR Operations, LLC; Huntington Beach (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Pacific Hospitality Group is seeking a friendly hotel/restaurant host to welcome guests, manage seating, and support the dining team. You will greet guests, manage wait lists, and coordinate with servers to ensure smooth, pleasant experiences for diners.

Responsibilities include handling reservations, answering inquiries, and maintaining cleanliness of the hostess area. Prior guest service experience and a professional demeanor are essential.

Qualifications

• Prior hospitality or customer service experience required.
• Ability to handle cash and communicate clearly with guests.
• Strong interpersonal skills and professional demeanor.

Responsibilities

• Greet guests, seat at tables and provide menus and information.
• Record wait lists, estimate wait times, and notify parties when tables are ready.
• Introduce guests to servers and ensure table is properly set.
• Check in with guests to ensure satisfaction and invite return visits.
• Maintain cleanliness of work areas, menus, and hostess stand.
• Answer phones, take reservations, and provide location information.
• Monitor house counts and VIPs to assist service staff as needed.
• Resolve guest complaints within authority or report to management.

Skills

Guest Service

Cash Handling

Communication

Team Coordination

Tools

Telephone Systems

POS System

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

What You Will Accomplish

• Greets guests upon arrival and seats them at their table. Provides them with a menu and provides general information about the restaurants and meal options at the hotel.
• Prepares/maintains a list of guests waiting to be seated. Records guest name and number of guests in party. Provides estimate of waiting time. Notifies party when table comes available. Accommodates special seating requests when possible while balancing customer flow at tables. Keeps supervisor informed about guest counts and wait times.
• Provides seated guests with a menu and introduces them to the server as they are seated. Inspects table for proper presentation and completeness and notifies server of any missing items.
• Checks in with guests to ensure satisfaction with each food course and/or beverages. Thanks guests as they depart and invites them to return at a future date.
• Follows all standard food handling, sanitation, and health department guidelines.
• Answers telephone and assists guests by recording reservations, providing information about menu options, and restaurant location. Responds to guest inquiries about the property and location of key areas such as restrooms, lobby, other food/beverage establishments, etc.
• Remains aware of current house count, visiting VIPs, and hotel events to provide excellent service.
• Assists service staff by running food, refilling beverages and bussing tables in dining room if needed.
• Ensure menus, check presenters and wine lists are kept clean and in good condition. Maintains cleanliness of work areas and hostess stand throughout the day. Makes silverware rollups throughout the shift. Checks the restroom and perimeter of the restaurant regularly for cleanliness and reports any needs to housekeeping staff.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

What You Will Bring

• Prior customer service and cash handling experience
• Positive attitude and professional demeanor
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction

Great If you have

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to learn and use telephone and computer systems used at the hotel

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.