Host

RADLEY RUN COUNTRY CLUB INC; Hayti (PA); On-site; USD 26,000 - 36,000; Full time

Job summary

Radley Run Country Club Inc in PA is seeking a friendly Host/Hostess to warmly greet members and guests, manage the reservation system, and optimize seating flow for a positive dining experience.

You will handle reservations and waitlists, escort guests to tables, coordinate seating with servers, and communicate preferences to staff while maintaining a clean host stand and professional demeanor.

Qualifications

• High School diploma or GED preferred.
• Professional and courteous demeanor at all times.
• Basic knowledge of club reservation and POS systems preferred.
• Ability to read and understand event orders (BEOs).

Responsibilities

• Greet members and guests warmly upon arrival and departure.
• Manage reservations, confirm bookings, and organize seating flow.
• Maintain accurate waitlists and communicate wait times.
• Escort guests to tables and present menus; coordinate seating with staff.
• Answer phones with reservations and event information.
• Monitor floor plan to optimize seating and throughput.
• Communicate guest preferences and dietary needs to staff.
• Assist with side work and bussing during high-volume periods.
• Attend staff meetings and training as required.
• Handle guest concerns professionally and escalate to a manager.

Skills

Customer service

Multitasking

Organization

Reservation system

Communication

Teamwork

Education

High School diploma

Tools

Reservation software

POS systems

Job description

HostReports to: Food & Beverage ManagerSupervises: No supervisory duties are included in this position.Job Summary (Essential Functions):Warmly greet and welcome members and guests, manage the reservation system and seating flow, and ensure an organized, positive first and last impression of the dining experience.Job Knowledge, Core Competencies and ExpectationsPleasant, professional and courteous manner at all times.Good organizational and multitasking skills.Basic knowledge of club’s reservation and POS systems or comparable software preferred.Knowledgeable of all aspects of department and daily club operations, including events and operating hours.Ability to read and understand Banquet Event Orders (BEOs).Ability to work large or small events with minimal supervision and in a team environment.Ability to remain calm and courteous under pressure during peak dining periods.Knowledge of and ability to perform required role during emergency situations.Job Tasks/DutiesGreets members and guests warmly upon arrival and thanks them upon departure.Manages the reservation system, including taking, confirming and organizing reservations.Maintains an accurate waitlist during peak periods and communicates wait times to members and guests.Escorts members and guests to tables and presents menus.Coordinates seating assignments with servers and management to balance workload and ensure timely service.Answers telephone calls promptly and courteously, providing information on hours, reservations and events.Monitors the dining room floor plan and table turnover to optimize seating flow.Communicates member preferences, special occasions and dietary needs to service staff.Maintains cleanliness and organization of the host stand and entrance areas.Assists with pre-opening and pre-closing side work as assigned.Attends staff meetings including pre-shift (line-up) sessions and training as required.Handles member and guest concerns with professionalism and refers unresolved issues to a manager.Assists servers with clearing, resetting and bussing tables during high-volume periods, as needed.Completes other appropriate work assignments as requested by supervisor.Education and/or ExperienceHigh School diploma or GED preferred.Licenses and Special RequirementsPhysical Demands and Work EnvironmentRequired to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.Push, pull or lift up to 50 pounds.Continuous repetitive motions.Work in hot, humid and noisy environment.