Host

Auberge Resorts, LLC; Greenlawn (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Restaurant-Host, der die herzliche Atmosphäre und den erstklassigen Service verkörpert, für den die Marke bekannt ist. In dieser Rolle sind Sie der erste Kontaktpunkt für Gäste, sorgen für einen reibungslosen Ablauf von Ankunft bis Abreise und arbeiten eng mit dem Restaurantpersonal zusammen, um sicherzustellen, dass jeder Besuch unvergesslich wird. Wenn Sie eine Leidenschaft für Gastfreundschaft und einen positiven Umgang mit Menschen haben, ist dies die perfekte Gelegenheit für Sie, Teil eines dynamischen Teams zu werden, das außergewöhnlichen Service bietet.

Qualifications

• Erfahrung im Kundenservice oder in der Gastronomie, vorzugsweise in einem gehobenen Umfeld.
• Starke Kommunikationsfähigkeiten und positive Einstellung.

Responsibilities

• Begrüßen Sie Gäste herzlich und koordinieren Sie die Sitzplatzvergabe.
• Bearbeiten Sie Reservierungen und pflegen Sie die Sauberkeit des Empfangsbereichs.

Skills

Kundenservice

Kommunikationsfähigkeiten

Flexibilität

Tools

Reservierungssysteme

Job description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

1. Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
2. Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
3. Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
4. Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
5. Maintain cleanliness, sanitation, and organization of the host station and work areas.
6. Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
7. Ensure menus and wine lists are clean, up-to-date, and well-stocked.
8. Resolve guest complaints promptly to ensure satisfaction.
9. Familiarize yourself with hotel services, local attractions, and respond accurately to guest inquiries.
10. Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Company Description

Inspired by the wanderlust and rebellious spirit of Alfred Gwynne Vanderbilt, our historic downtown mansion has been reinterpreted as a lively social destination, featuring secret bars, curated art, and coastal curiosities.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and fluency in English.
• Minimum age to serve alcohol.
• Flexibility to work variable schedules, including weekends and holidays.
• Ability to obtain relevant certifications, such as food handlers or alcohol training.

Additional Information

Auberge Resorts Collection offers unique hotels and resorts across three continents, emphasizing luxury, local culture, and exceptional service. Visit aubergeresorts.com to learn more. Follow us on social media: @AubergeResorts, #AlwaysAuberge.

Vanderbilt Hotel LLC is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace, in accordance with applicable laws.